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Log-in

U

I updated my Todoist to the Premium version. I did not see any change so I downloaded a new app. The new app appeared to the right in the Outlook window as it should and I had to log in. It did not accept my log in information so I clicked on the "forgot password" and I followed the instructions from the e-mail I received and got logged in in a new window. However, when trying to log in through the Todoist in the Outlook window I am back to square one and it does not accept my log in information.
I use MS Outlook 10

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David Trey staff
Replied on Oct 22, 2013 - 08:10

Hello Rolf,

Please tell me - how exactly does it now accept your login information? Does it show an error message? If so, what does the error message say?


Best regards,
David

U
Unknown
Replied on Oct 22, 2013 - 09:42

Hi David,

I finally managed to log in. Thanks. However, I am not able to open up the Premium version which I paid for earlier today.

Sincerely

Rolf

Brendon Wadey staff
Replied on Oct 22, 2013 - 09:49

Rolf,

We were having some issues related to logging in that should be resolved now. I would suggest clearing the cache for IE (the plugin uses it) and trying again.

Premium is synced with your account, so its all one software and nothing extra is needed, the clearing of cache should help.

Thanks,
Brendon.

U
Unknown
Replied on Oct 22, 2013 - 10:12

Brendon,

I have cleared the cache for both IE and Chrome and restarted twice but no change.

Sincerely

Rolf

Brendon Wadey staff
Replied on Oct 22, 2013 - 10:17

Rolf,

May I ask why you believe you are not Premium? I have had instances where people believed so, but they were indeed Premium. Are you able to add notes for example?

Thanks,
Brendon.