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Asking to change time zone every time opened

JH

Todoist is asking me to change my time zone to GMT every time I open it. I tried changing it to GMT. Then it asked to change it to GMT - 6, my correct time zone.

How can I make it stop asking me to change time zones? I tried clicking all options in the pop-up box (no thanks, view settings, change).

All responses

David Trey  staff
Replied on Oct 16, 2013 - 16:10 UTC

Hello Joe,

Please agree to the change when it asks you and it should no longer ask you again. You must always agree to this to ensure that all due dates and times of your tasks are correct.


Best regards,
David

JH
Joe Hand
Replied on Oct 16, 2013 - 16:15 UTC

I did agree to change it to GMT (the wrong time zone).

The next time it asks me AGAIN to change it to GMT-6. I agreed.

The next time it asks me AGAIN to change it to GMT.

So essentially it is an endless cycle between GMT and GMT-6

David Trey  staff
Replied on Oct 16, 2013 - 16:16 UTC

Joe,

Todoist tries to locate your zone based on your system settings as well as your location (based on the IP).

Are there any inconsistencies between these two? Do you have a different (GMT) zone set up on your computer or are you using a VPN with a server that's in the GMT time zone?


Best regards,
David

JH
Joe Hand
Replied on Oct 16, 2013 - 16:17 UTC

Ah! I just figured it out.

The Chrome button is thinking I am on GMT. So its asking me to switch.

Then when I open the full app it thinks I am GMT-6 so it asks me to change it.

So I guess the button is to blame?

JH
Joe Hand
Replied on Oct 16, 2013 - 16:17 UTC

No, my IP should match my computer time zone.

Not using a VPN.

JH
Joe Hand
Replied on Oct 16, 2013 - 16:18 UTC

I will add, this is a recent issue.

I have used the button/app in the past without the issue.

David Trey  staff
Replied on Oct 16, 2013 - 16:19 UTC

Joe,

Please try to go to Chrome's Settings -> Advanced Settings -> Content Settings -> All cookies and site data, delete todoist.com from this list, reload the browser and then log into Todoist through the web and after that - thought the Chrome extension and see if the issue persists.


Best regards,
David

JH
Joe Hand
Replied on Oct 16, 2013 - 16:22 UTC

That worked. Thanks for your help!

SJ
Stuart Johnsen  premium
Replied on Nov 06, 2013 - 06:00 UTC

I'm having the same issue, though following these steps doesn't solve the problem. I first encountered the issue when I recently updated to Windows 8.1 and thanks to this annoyance I updated all my time settings, but the problem persists.

Specifically, in the chrome web extension, it asks me to change my time zone to GMT - 8 and stays happy if I do so and continue using the extension by itself. But when I log onto the website version, it asks me to change my time zone to GMT -7, which is the correct one for my location. Changing it on the website makes the extension ask for GMT - 8 again, and the cycle continues.

Any tips on how to resolve the website and extension not time-syncing correctly?

David Trey  staff
Replied on Nov 06, 2013 - 12:10 UTC

Hello Stuart,

Please confirm - going to Chrome's Settings -> Advanced Settings -> Content Settings -> All cookies and site data and deleting the all todoist.com related offline data and reloading the browser did not help? After you've done that, did you access the web version, confirmed the time zone change, then logged out, accessed the extension and it asked you again?

Also, are you referring to the same Chrome browser on the same computer?


Best regards,
David

SJ
Stuart Johnsen  premium
Replied on Nov 06, 2013 - 18:36 UTC

I followed the directions and had the same problem, but I guess I neglected to log out of everything. Which included my phone. After logging out of all accounts and then signing back in on my computer (extension and website), the problem fixed itself. However, now I am unable to log in on my phone. This could just be a server or connectivity issue, so I'll report again if I still have problems.

AR
Andrew Rau-Chaplin
Replied on Nov 13, 2013 - 17:22 UTC

I am having the same issue and it is driving me crazy. I tried the suggested fix:

" Chrome's Settings -> Advanced Settings -> Content Settings -> All cookies and site data, delete todoist.com from this list"

but the problem persists....

Brendon Wadey  staff
Replied on Nov 13, 2013 - 18:02 UTC

Hi Andrew,

To confirm, you have signed out of all devices, and then followed those instructions, and confirmed the timezone is correct, and still having issues?

Thanks,
Brendon.

AR
Andrew Rau-Chaplin
Replied on Nov 13, 2013 - 18:21 UTC

I think I have but I switch devices a lot across multiple locations so it can be really hard to be sure.

DM
Don McDonald  premium
Replied on Mar 12, 2015 - 13:50 UTC

I have add this problem since the time change in the US on March 8, 2015.

"Change your Todoist time zone to "GMT -4:00?" on mobile (Samsung Note 4 on TMobile) and "Change timezone to America/New_York?"" on the chrome. This is the same timezone but with different titles. Phone time zone is set to Automatic and is GMT-4:00, Eastern Daylight Time.

David Trey  staff
Replied on Mar 12, 2015 - 15:16 UTC

Hello Don,

Please set Todoist to GMT-4 on all devices, even though "America/New York" may technically be the same zone, our app may handle it differently than an "absolute" zone. Let me know if it helps.


Regards,
David

DM
Don McDonald  premium
Replied on Mar 13, 2015 - 17:31 UTC

Is there any way to stop Chrome asking to change the time zone each time I refresh the view?

David Trey  staff
Replied on Mar 13, 2015 - 17:46 UTC

Hello Don,

This issue has been fixed today so it shouldn't ask you this anymore :-( Please try to delete Todoist's data from Chrome's Advanced Settings -> Content Settings -> All cookies and site data, log back in and let us know if the issue still persists.

Also, make sure the same time zone is set on all devices and in Todoist's settings.


Regards,
David

JS
Jeff Svare  premium
Replied on Mar 14, 2015 - 14:53 UTC

Just a note. I've been having the same problem with Firefox and on my Android.

I will try to apply the recommended fixes to Firefox, etc.

DM
Don McDonald  premium
Replied on Mar 15, 2015 - 22:51 UTC

I logged out of all devices, restarted my browser, and cleared all stored browser data and my chrome browser still asks to change to America/New York.

David Trey  staff
Replied on Mar 15, 2015 - 23:06 UTC

Don,

Sorry to hear that. Just to clarify - it asks it even if you do change it to America/New York on all devices? That is - does it then ask to change it back to GMT -4:00 again?

I'm asking because after the fix, it's possible that it would ask you again once and after you set it to the time zone it suggests it shouldn't ask you again.


Regards,
David

DM
Don McDonald  premium
Replied on Mar 16, 2015 - 17:21 UTC

I still get the same problem, America/New York in Chrome and GEM -4 on Android.

Galina Skovorodnikova  staff
Replied on Mar 16, 2015 - 21:42 UTC

Hi Don,

I just want to check with you if you are still getting that pop up after you have accepted the change today (after our fix)?


Regards,
Galina

DM
Don McDonald  premium
Replied on Mar 20, 2015 - 03:36 UTC

Yes I still get the pop up.

Clyde Romo  staff
Replied on Mar 20, 2015 - 05:30 UTC

Hi Don,

We've asked our developer to take a look at this again and we'll update this thread once we have some news.

Really sorry for the inconvenience.


Regards,
Clyde

JS
Jeff Svare  premium
Replied on Mar 20, 2015 - 16:13 UTC

Just a note. I have never resolved this either. I too am continually being asked to update time zone which is Los Angeles. I use Firefox and an Android. This happened ever since Daylight Savings Time started.

Galina Skovorodnikova  staff
Replied on Mar 20, 2015 - 16:16 UTC

Hi Jeff,

Our developers are looking into it right now. We will let you know as soon as we have any news! Sorry for the inconvenience!


Regards,
Galina

Galina Skovorodnikova  staff
Replied on Mar 20, 2015 - 16:40 UTC

Hi everyone,

We have just implemented a fix. Could you please try to open your mobile app, accept the change when it pops us. Then go to the web version and clear the cache by using Ctrl + F5 (or Command + R on Mac).

Let us know if the issue persists afterwards!

Regards,
Galina

DM
Don McDonald  premium
Replied on Mar 22, 2015 - 23:36 UTC

That seems to have fixed it, I don't see the popup on either my phone or on chrome.

Thank you.

T
Thomas  premium
Replied on Mar 29, 2015 - 17:41 UTC

didn't work for me. still get the message every time on android.

Galina Skovorodnikova  staff
Replied on Mar 29, 2015 - 17:50 UTC

Hi Thomas,

Sorry to hear about that! Have you tried to accept it on Android first and then use Ctrl + F5 on the web page?

Regards,
Galina

T
Thomas  premium
Replied on Mar 29, 2015 - 19:37 UTC

Hi Galina,

yes, I said it did not work.

Regards,
Thomas

Galina Skovorodnikova  staff
Replied on Mar 29, 2015 - 19:46 UTC

Hi Thomas,

I assume the DST change took place today at your location? I just need to know whether it's related to the previous time change a few year ago or a new one (today), so that I can report it to our developers.

Regards,
Galina

zkent.yousif  premium
Replied on Mar 30, 2015 - 06:32 UTC

Hello Galina: Good morning, I was submitting a support request to be able to find the answer to this as well. I am located in Madrid, Spain. And now I am getting this message every day tons of times a day! I've followed what David said here on this thread:


David Trey STAFF
Replied on Oct 16, 2013 - 16:19 UTC
Joe,

Please try to go to Chrome's Settings -> Advanced Settings -> Content
Settings -> All cookies and site data, delete todoist.com from this list,
reload the browser and then log into Todoist through the web and after that
- thought the Chrome extension and see if the issue persists.


Best regards,
David

even though I don't have an Android extension. I have the windows and
Android apps. I logged out and logged back in on every day, still, the same
issue.

What's the matter :(? I believe it might be due to the change in time yesterday, but I can't promise that it hadn't happened the day or so before (when I started to used Todoist). I deleted the cache and was immediately notified again to change the settings. I always accept the change, but still, it doesn't work :(. -_-;

T
Thomas  premium
Replied on Mar 30, 2015 - 06:58 UTC

Galina- Current DST time change.

Clyde Romo  staff
Replied on Mar 30, 2015 - 07:02 UTC

Hi,

I have now asked our developer to look into this further and we'll keep you posted with updates.

So sorry for the inconvenience!


Regards,
Clyde

JS
Jeff Svare  premium
Replied on Mar 30, 2015 - 16:01 UTC

Just wanted to mention that Time Zone fix did work for me. Thanks!