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email link in Thunderbird not functioning

After I've added an email to the todoist plugin/app in thunderbird (pc), it normally allows me to reference the original email by clicking on the link next to the envelope icon, opening in a new tab. In the last 2 days it's not opened anything and sits and spins until I restart TB. Any tips? I've logged out and back in, logged out and relaunched TB then logged back in, and tried to restart the PC even. None of these work. I wonder if it's related to the SSL cert error as most were created before that was updated. However, even with items added today, it doesn't work, so not sure what's happening. I can work through the error temporarily, as I use TBs tagging option as well, but would prefer to get an answer ASAP on this to help workflow. Thanks.

All responses

David Trey  staff
Replied on Oct 16, 2013 - 12:03 UTC

Hello Brien,

It might have indeed been related to the certificate issue which has been fixed now so please confirm if the problem still persists.

If it does, try to log out and back into the TB plugin and if this won't help either, install this version of it: https://d2dq6e731uoz0t.cloudfront.net/2a91bb481ed2d556ae8dd6c92a245f19/as/todoist_for_thunderbird-4.1-tb.xpi

Best regards,

Brien Barnett  premium
Replied on Oct 16, 2013 - 12:08 UTC

Thanks, David. I was waiting for your reply to report that it appears to be related to the cache/cookies. I cleared the TB cache and relaunched, and relogged in and it is now working again. Probably the cert error caused it, so clearing the cache (a button for which would be a nice additional option in the todoist settings), seems the quickest solution.