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constantly being logged out of Outlook app

D

Hello,

I upgraded to your Premium service today (and love it!).
I've downloaded the Outlook app which has also been great, however it keeps logging me out. If I haven't used Todoist for a little while (e.g. 15 minutes or so) but then then go in to add a task etc. it says I have been logged out and need to log back in again. I want to stay logged in all the time - I don't want to have to keep signing in all the time. Is there a setting I've missed?

Thanks!

All responses

Brendon Wadey staff
Replied on Jul 31, 2013 - 23:46

Hi Danni,

The plugin always uses Internet Explorer to connect. Please tell me, do you have any custom security or privacy settings in IE (cookies expiring shortly, for example)?

Do you know if you normally have Internet Explorer open, and does the plugin log you out when you close IE? Which version of IE are you running?

Thanks,
Brendon.

D
Danni premium
Replied on Aug 01, 2013 - 00:23

Hi Brendon,

Thanks for your quick response!

I don't use IE for anything. I have it on my computer, but I use Firefox or Chrome for web browsing. So IE isn't ever open. I have IE 10. I don't have any custom security or privacy settings.

I just did a test and had IE open for awhile. Was able to add things without trouble. I then closed IE and it logged me out straight away.

Brendon Wadey staff
Replied on Aug 01, 2013 - 00:28

Danni,

If you could check the settings for IE, to make sure these types of settings (not accepting cookies, etc) is not on. I believe if you make everything default, it should work. This could resolve the issue.

Also, the plugin uses IE, so clearing the cache for IE could help as well.

I will look into this further, thank you for the information.

Thanks,
Brendon.