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Crashing Outlook 2013

I have tried to use your unreleased builds in threads below but the are all crashing my Outlook, it won't even start.

Can you help?

All responses

Brendon Wadey  staff
Replied on Jul 17, 2013 - 14:44 UTC

Hi Stu,

Please try un-installing the Outlook Plugin from the Control Panel, then clearing the cache for Internet Explorer, and then installing the unreleased updated version linked here: https://d2dq6e731uoz0t.cloudfront.net/02cd062715e057dfa9ee118565c79108/as/OutlookTodoist.Adx.exe

If this still does not fix your issue, do you have any other plugins installed to Outlook? Does it crash instantly, or when you do something within Outlook?

Sorry for the troubles.


stu foster  premium
Replied on Jul 17, 2013 - 14:52 UTC


Tried that. Cleaned cache, cookies etc from IE.

Crashes on startup everytime. As soon as i uninstall Todoist plugin, it starts perfectly.

Brendon Wadey  staff
Replied on Jul 17, 2013 - 15:17 UTC


We believe we have found the reason behind these crashes but it could take some time to release a fix.

Just so we can collect more data, which version of windows are you running? Type of Anti-virus? Are you running the latest version of IE?

Sorry for the inconvenience, we hope for this to be fixed soon. In the meantime we do have another means to managing emails and tasks which you can read more about here: https://todoist.com/blog/2013/01/zero-inbox-policy-with-todoist/ I know this isn't a perfect solution if you manage all your tasks in Outlook.


stu foster  premium
Replied on Jul 17, 2013 - 15:21 UTC


Running Windows 7 SP1 32 bit
ESET antivirus
Office 2013 Exchange version
Latest Version of IE

Keep me informed on a fix please!


Carina Knecht  premium
Replied on Oct 07, 2013 - 06:43 UTC

Are you getting anywhere with this? My outlook worked fine for like 3 weeks and then died. :( In outlook 2010

David Trey  staff
Replied on Oct 07, 2013 - 11:55 UTC

Hello Carina,

We're very sorry for the inconvenience, we're working on a rewrite of our Outlook which will address these issues.

For now, please try to use this version of our plugin and see if it works for you: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe

Best regards,

Simon Hardwick
Replied on Oct 23, 2013 - 14:13 UTC

Hi Last Outlook plugin has resulted in me having to uninstall the plugin as it just crashes outlook and makes it totally inoperable any solution coming ?

Brendon Wadey  staff
Replied on Oct 23, 2013 - 14:35 UTC


Yes, as mentioned above we are doing a complete re-write of the plugin which will address all issues with it. We hope to have this in the coming weeks.


Raj Bains  premium
Replied on Jan 21, 2015 - 12:21 UTC

Hi Has anyone been able to resolve this yet as I have been using the desktop version until a few weeks ago and it keeps crashing on start screen so I cant even access it so I tried the outlook connector and although outlook doesnt crash I keep getting an error message to say Todoist outlook crashed?