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Update to Premium not working


Hi I just paid for the premium service and neither my Mac application nor my android application are being updated. I still can see the reminder button anywhere.

Thanks for your help.

All responses

David Trey  staff
Replied on Jun 27, 2013 - 11:07 UTC

Hello Nixe,

Thank you for contacting us. Please make sure that you've logged out and back into your account on all devices so that the Premium version can load correctly. If this won't help, please try to clear your browser's cache (and the cache of the Android app).

Best regards,