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Outlook plugin shows white, blank page

JE

After I startup Outlook, all I see is a blank, white page under the "Todoist" title bar. I've tried logging out via the Add-Ins > Logout Todoist menu option, then logging back in. At this point, after logging in, all I see if the loading animation running all day long. I've tried uninstalling, the re-installing the plugin multiple times. Any help would be appreciated because I do like using Todoist.

All responses

Brendon Wadey staff
Replied on May 31, 2013 - 14:32

Hi Josh,

Please try clearing the cache for IE, and make sure it's updated to the latest version.

Thanks,
Brendon.

JE
Josh England
Replied on May 31, 2013 - 14:34

Hi Brendon.

I'm on a corporate computer, and I have IE9. I've cleared the cache, uninstalled and re-installed. Still showing the same behavior.

Thanks.
Josh

Brendon Wadey staff
Replied on May 31, 2013 - 14:55

Hi Josh,

As a workaround, please try to install this earlier version of our plugin and let me know if the issue persists: https://d2dq6e731uoz0t.cloudfront.net/354a36dcf40f6dd891fafdb6d2b97716/as/OutlookTodoist.exe

We are working on this issue in the meantime.

Thanks,
Brendon.

JE
Josh England
Replied on May 31, 2013 - 14:59

Hi Brendon.

That worked! Thank you! The weird thing is that the newer version (2.2.0) worked for a few days then just stopped working.

I look forward to when whatever the issue that is causing this is fixed.

Thanks.
Josh