+ Add Question

When will the Outlook plug-in be fixed? Currently, the window reveals the website

All responses

David Trey  staff
Replied on May 29, 2013 - 15:24 UTC

Hello Joseph,

We're sorry for the inconvenience. Logging out from it through Internet Explorer (which is used by the plugin) and clearing IE's cache and cookies should forward you to the correct site.


Best regards,
David

Joseph Epner  premium
Replied on May 29, 2013 - 15:38 UTC

Did not work. Now it shows the todoist home page

Brendon Wadey  staff
Replied on May 29, 2013 - 16:20 UTC

Hi Joseph,

Please try re-installing .NET Framework 4 : http://www.microsoft.com/en-ca/download/details.aspx?id=17851

Also, log out of the plugin, then re-install it while Outlook is still running. Please give those a shot and let us know if it resolves the issue.

Thanks,
Brendon.

Joseph Epner  premium
Replied on May 29, 2013 - 16:52 UTC

Still not working...

Brendon Wadey  staff
Replied on May 29, 2013 - 17:10 UTC

Hi Joseph,

Unfortunately, we are not able to reproduce this.

This is a known issue and we are working on it currently. Hopefully there will be a fix for it soon.

Sorry for the inconvenience.

Thanks,
Brendon.

Joseph Epner  premium
Replied on May 29, 2013 - 17:23 UTC

When? This is truly disappointing. I moved away from Remember the Milk specifically because of your Outlook plug-in. And now you are telling me this is a known issue? Disappointing

David Trey  staff
Replied on May 29, 2013 - 18:33 UTC

Joseph,

We're very sorry for the inconvenience. By "known issue" we mean that it has just been reported by multiple users so we're currently aware of it and we work on it right now.

As a workaround, you could try to install an earlier version of our plugin which shouldn't have this problem. You can get it from this location: https://d2dq6e731uoz0t.cloudfront.net/23ba6af99340be5655be8317812129dd/as/OutlookTodoist.Adx.RC.exe


Best regards,
David

Joseph Epner  premium
Replied on May 29, 2013 - 18:38 UTC

Same problem.

David Trey  staff
Replied on May 29, 2013 - 18:52 UTC

Joseph,

Please try this one: https://d2dq6e731uoz0t.cloudfront.net/354a36dcf40f6dd891fafdb6d2b97716/as/OutlookTodoist.exe - it doesn't use IE at all, it's on a Chrome (Awesomium) engine.


Best regards,
David

Chris Dill  premium
Replied on May 29, 2013 - 19:06 UTC

I managed to get mine working with the 2.1 version plugin. Funny thing is that I had to use this old version on my laptop running Win 8/IE 10/Outlook 2013... but on my work desktop with exactly the same setup the new plugin works great. I think it has to do with which browser you have set to default- if it is Chrome, and you login through the Outlook plugin, it tries to open your account using Chrome, which results in the webpage.

Joseph Epner  premium
Replied on May 29, 2013 - 19:23 UTC

BINGO!!! MAZEL TOV!!! ETC.

Thanks for fixing the Outlook plug-in for me!!!