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Data Lost / Replaced


On 5/28 at ~11:30-12am PT using the latest windows client on windows 7 I added a new Ppoject with a sub project. I added quite a few tasks. Things looked fine as I added them. The the app began to sync. Post the sync, most of my tasks had been "renamed" to duplicated text of the first several tasks I entered. I then went to visit the online version to see if it was correct there, the site was slow and it was incorrect there as well (https://todoist.com/app?v=124#project/108334621). I then got a "Bad Gateway 502" or "Gateway Timeout 504" error trying to access the support site. I tried the "Todoist Premium" link to try to see if there was an archive with the correct contents, but that never rendered anything. Is there any change I will be able to recover the tasks I entered or will I have to re-enter them? Any idea what might have caused this such that it could be prevented in the future?

All responses

Tim LaMarca  premium
Replied on May 28, 2013 - 20:04 UTC

I have since fixed up the tasks in the project, but I do hope you can find something in the logs because that was rather unnerving....

Brendon Wadey  staff
Replied on May 28, 2013 - 20:25 UTC

Hi Tim,

Thank you for your report. We have been experiencing some server related issues today and are looking into it. Be assured that this is not normal and should not happen again once we find the cause.

Also please note that you do appear to have two premium accounts on our end. Just want to make sure those Projects/Tasks were not entered into the wrong account.

With the issues we are having today, it's unlikely those were tasks were synced in the first place and unfortunately can't be restored.

Sorry again,