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Windows app shows only white screen after it starts with Windows

Probably the problem occurs when the Internet connection is not yet established (just after Windows and the Todoist starts). On the main screen of Todoist app there is only white background visible and reloading doesn't work. The only way it to shut down the app and launch it again.

Win7 64bit + SP1
Todoist v2.2.1.2

All responses

David Trey  staff
Replied on May 10, 2013 - 22:55 UTC

Hello Andrzej,

Please try to install this version of the app: https://d2dq6e731uoz0t.cloudfront.net/0759b8fb4bef4073670fe318cb0c2b99/as/Todoist_for_Windows.RC.exe and let me know if the issue persists.

Also, please tell me, does using the "Home" option solve this issue (this option is available through the TD icon in the notifications area/system tray).

Best regards,

Daniel Perales
Replied on Mar 18, 2015 - 09:19 UTC

Hello David,

I've just installed the app for Windows and have the same problem with the white screen.

I've tried the Home option but does nothing. The white window stays there.

Also, I have tried the version you put in your comment and it does the same.

Does the app needs Internet Connection to work in desktop? I'm using the app in the office beside a firewall, maybe that the issue. What do you think?

Many thanks.

Best Regards,


Daniel Perales
Replied on Mar 18, 2015 - 09:21 UTC

One extra detail, I got this error (see attached).

When I access to the web app it work fine, but the desktop app for Windows shows the white screen and the error always :-(

Clyde Romo  staff
Replied on Mar 18, 2015 - 09:32 UTC

Hi Daniel,

The Windows app only needs to connect to the internet once for it work.

It's possible that it's the firewall that might be causing this issue for us. Can you try asking your admin to todoist.com and cloudfront.net as exceptions? Do you get the problem still?

If we can't do that, try clearing the cache from the directory below to see if that helps?


Really sorry for the inconvenience.


Daniel Perales
Replied on Mar 18, 2015 - 11:20 UTC

Many thanks for your fast response.

I've found that the problem is with the url cloudfront.net.

I will try to ask the admin, but I'm pretty sure that it won't be possible to add those exceptions due enterprise restrictions.

Clearing the Cache does not work also.

Anyway, I will keep using the web access which works fine.

Thanks again.

Best regards,


Clyde Romo  staff
Replied on Mar 18, 2015 - 11:35 UTC

Hi Daniel,

Please do let us know if there's any else we can help you with. :-)