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outlook2010 64bit not support?


When I installed outlook2010 64bit, outtloktodoist was not working. However, when using the outlook2010 32 bit , It works.
Does plug-in is not support 64bit outlook?

All responses

David Trey  staff
Replied on Apr 04, 2013 - 11:15 UTC

Hello Hong,

Our plugin should fully support both 32- and 64-bit systems, assuming that your operating system is of course 64-bit as well.

Please let us know:
- Which version of Windows you're using?
- Do you have any other plugins in the 64-bit version of Outlook ore are both fresh installations?
- What issue did you experience with it exactly? Did the installation fail? Was it installed, but didn't show in Outlook? Was it listed in Outlook's Add-ins list?

Also, if our plugin asks you to send an error report to us - please agree as this will help us identify the issue.

Best regards,

Steve Brown  premium
Replied on Apr 11, 2013 - 14:04 UTC

I am having this same exact behavior (32 bit works fine, 64 bit never loads). I have uninstalled/re-installed. I have manually tried to make sure the add in is set to load via the Outlook add ins options. But it always shows up as inactive. I am running Windows 7 64 bit, Outlook 2010 64 bit. I do have another add-in exhibiting the same behavior "Microsoft VBA for Outlook Addin" and there is a "Windows Search Email Indexer" that keeps showing up as disabled. However I also have about eight add ins that seem to be working correctly.

David Trey  staff
Replied on Apr 11, 2013 - 14:21 UTC

Hello Steve,

Unfortunately, our current plugin doesn't work with the 64-bit edition of Outlook. We're sorry for the inconvenience. We're already working on a 64-bit version and it should be available in near future.

Best regards,