+ Add Question

Outlook integration not working

MB

Hi,

I installed the com object and it worked initially. But after opening Outlook a day later the Todoist panel did not show up. When I look at Outlook plugins on Options it say"Not loaded: a runtime error occurred during the loading of the COM add in"

I've uninstalled/reinstalled several times, but it now always shows this error.

Best,
Martin

All responses

David Trey staff
Replied on Apr 02, 2013 - 14:15

Hello Martin,

Please tell me:
- Does the plugin activate if you check the box next to OutlookTodoist in the COM Add-ins windows?
- Did the plugin ask you to send an error report to us? If it did, please send it.
- Can you find the logs of our plugin and send them to david@todoist.com ? They're located either in

C:\Users\[User name]\AppData\Local\Todoist

or

My Documents\TodoistData\


Best regards,
David

SK
Scott Kostojohn premium
Replied on Apr 02, 2013 - 14:49

I am having the same problems as Martin.

David Trey staff
Replied on Apr 02, 2013 - 17:05

Hello Scott,

If you can find any error logs our plugin has created (as asked above), please send them to us, it may help us identify this issue.


Best regards,
David