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notes gone after premium lapse & restore

TL

hi, i was using the todoist premium trial and i made some notes. the trial lapsed and my notes were gone. i upgrade to premium thinking i'd get my notes back, but they are still gone. i can see a few of them in a previous backup. is there some way to get them back without restoring my backup - which is rather old? should they have just come back automatically?

All responses

TL
Tim LaMarca premium
Replied on Mar 24, 2013 - 13:03

oh, btw - i just noticed they show up online - but not on my Windows App

David Trey staff
Replied on Mar 24, 2013 - 14:39

Hello Tim,

Your notes are only hidden for the time that you don't have a Premium account. If they don't show on your Windows app, please click on the TD icon in the notifications area (system tray), choose "Logout" and then log back in. This should also clear the app's cache in the process and solve this issue.


Best regards,
David

TL
Tim LaMarca premium
Replied on Mar 24, 2013 - 14:43

> This should also clear the app's cache in the process and solve this issue.

yup, that fixed it, thanks.

DB
David Bick premium
Replied on Jun 17, 2013 - 15:24

I'm having the same problem.

I can still see my notes in the iOS client on my phone, but not in the web client in Chrome. I've tried logging out, and then logging back in but that hasn't made them re-appear. I've also tried restarting the browser, and using a different browser (FF) but they still don't show.

Any thoughts?

Brendon Wadey staff
Replied on Jun 17, 2013 - 16:21

Hello David,

Please try to clear the cache for Chrome. (3 Dots, Settings, Show Advanced Settings, Content Settings, All Cookies & Site Data, search for Todoist)

If that does not help, do you use any other plugins/apps, and do they show the notes?

Thanks,
Brendon.

DB
David Bick premium
Replied on Jun 17, 2013 - 17:59

Thanks -- having cleared everything the notes are now showing up in Chrome.

As an aside, you it would be nice to get an email warning prior to account expiry. I think the notification I received was to to let me know the account had expired.

David Trey staff
Replied on Jun 17, 2013 - 18:28

Hello David,

We do send out an email a few days before the Premium time expires. Please make sure it hasn't landed in your spam box.


Best regards,
David

DB
David Bick premium
Replied on Jun 18, 2013 - 08:59

No sign of it in the spam folder either, and I don't delete email. So I'm not sure what happened there. Could have been fat fingers on my part, or it got blocked somewhere else.

But thanks for the help getting the caching sorted out -- everything's back the way it should be :)