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Why does my account STILL need an upgrade with active Google Play subscription?


On February 22, 2013 I have received an email from Google Play, in which my monthly Todoist subscribtion was renewed for next month - till 2013-03-22.
The order number is 2999763169054705758.1322867215933341..0

But both of my todoist installation (on laptop and on Android phone) are showing that I have free version and it needs to be upgraded. This is not ok, I think.

How can we solve this?

All responses

David Trey  staff
Replied on Feb 28, 2013 - 12:57 UTC

Hello Lukasz,

We've very sorry for the inconvenience. Your Premium status has now been extended and we'll look into what has caused this issue and fix it.

Best regards,

Lukasz Drobnik
Replied on Feb 28, 2013 - 13:05 UTC

Hello David,

thank you for your help and please let me know if I should do anything else - i.e. cancel Google Play subscription and pay Ist directly.

David Trey  staff
Replied on Feb 28, 2013 - 13:12 UTC


This shouldn't be necessary, but of course you're always welcome to use the direct payment through the web-app as the annual membership costs only $29/year which is less than $2.50 for a month while the Google PlayStore monthly plan costs $3.99 per month.

Best regards,