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Labels Automatically Dropping

NH

I have saved labels and for some reason, todoist (web & outlook) keeps dropping one of my labels from the task automatically.

Example:
Labels: @kelly, @touchbase

Task: @kelly @touchbase Kelly Touchbase @ 3pm

Result: @kelly gets dropped

All responses

David Trey  staff
Replied on Feb 21, 2013 - 20:58 UTC

Hello Noreen,

I've tried to reproduce this issue through the latest version of Firefox on the web and on in the Outlook plugin with Outlook 2010 having Internet Explorer 8 installed (the Outlook plugin always connects through IE). In both cases both labels were saved correctly to the task you've mentioned above.

Please tell me:
- What browser are you using on the web and which version of IE do you have installed?
- When you go to the full label list (the @ query) do you see one label named "kelly" or multiple or is it written with a capital K?
- Are both labels existing (have been used before) or new?
- Does renaming the label (if existing) or adding it (if new) directly on the label list solve this issue?


Best regards,
David

NH
Noreen Husain
Replied on Feb 21, 2013 - 21:15 UTC

Thank you for your help David!

I am using Windows 8 IE. I noticed that this issue is ONLY occurring with this particular task.

For the @kelly label, it is working with any other task I create. But even if I attemp to recreate this task by pairing @kelly with @touchbase, that is when the issue occurs yet again.

This task will be complete today anyway, so hopefully I wont come across it during a future task.

I will ask our IT Dept to install Firefox so I will try on there as well.

Thanks again and I will reach out if this issue persists.

NH
Noreen Husain
Replied on Feb 21, 2013 - 21:17 UTC

Of course as soon as I posted this reply, the @kelly label showed up on my task =)