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email link


I am a premium user and I love your product. Simple and efficient. I am using the outlook plugin and today Todoist has lost its ability to open outlook email links. I do move the message after the link has been created but I have done it before and it worked well. I am using IMAP but not Exchange.

Also the web version shows my labels as does the windows version but they don't show in the outlook plugin. Can I get my links and labels back please? - Thank you.

Feature request: Attach an email to a task, notes section.

All responses

David Trey  staff
Replied on Feb 14, 2013 - 12:44 UTC

Hello Rico,

We're glad to hear that you like our app :)

As for the issues you've experiencing, please try to log out through the Outlook plugin and then back in. If this won't bring your labels back, try to log out, close Outlook then open Internet Explorer (the Outlook plugin always uses IE to connect) and clear its cache.

Regarding the inaccessibility of messages, unfortunately, this is an issue we're aware of and in some cases moving tasks may change their ID. We're working on a new version of our plugin and we hope it will address this issue permanently.

You're welcome to vote for the request to add emails to notes in our Votebox: http://todoist.com/Vote/showProposal/88/

For now, to avoid the issue with inaccessibility of moved emails, you could try to use the alternative way of managing your mails with Todoist - sending mails to your projects. This won't create links to your messages, but will make the complete message accessible from anywhere as it will convert its body to a task note. Please refer to our blog post comparing both options: http://todoist.com/blog/2013/01/zero-inbox-policy-with-todoist/

Best regards,

Replied on May 15, 2014 - 18:00 UTC

Has this issue been addressed? It's become quite a pain to have to find the email in the file where it has been relocated.

Thanks - I love Todoist!


David Trey  staff
Replied on May 15, 2014 - 18:29 UTC

Hello Susan,

Unfortunately not yet. Although it should work in most cases, we're still looking for a completely reliable way of tracking these mails by our Outlook plugin.

Best regards,

Stephen Morris
Replied on May 20, 2014 - 04:13 UTC

So what is the issue? It seems to work on some emails, but not others? This is one of the reasons I decided to switch over to Todoist and become a Premium customer, so I could eliminate the need for my Outlook task list. I need to be able to retrieve emails to follow up with and I need recurring tasks. When do you think this will be fixed?

Clyde Romo  staff
Replied on May 20, 2014 - 07:18 UTC

Hi Stephen,

We don't have any updates yet regarding the issue. :-( I can assure you though that we are looking at the issue though as with most features and fixes, we can't give out an ETA. I have included you to the users who are affected and as soon as we have something, we'll notify you in this thread.

Sorry for the inconvenience.



Shankar Vasudevan  premium
Replied on May 27, 2015 - 06:13 UTC

I have the same issue as reported by Rico Stapel. I have the emails in the Inbox itself, I have not moved them anywhere. But when I click the email link, it is still not opening the emails! I logged out of the add-in and logged back in and cleared my IE cache as well. still it doesn't work! I am running version 353.

Please help.

Clyde Romo  staff
Replied on May 27, 2015 - 07:10 UTC

Hi Shankar,

Please note that the links created in Outlook can be only opened using the Outlook add-in. Clicking the links in the browser will not open the email linked in that task.

Best Regards,