+ Add Question

Can not access account that is at office from Home


This is my third post on this. I have a premium account at the office and I have added a number of task and sub task. I am not able to access this at home no mater what I do. This makes todolist useless to me. I have tried longing out and logging back in over and over and am not able to access the same files.

please help

All responses

David Trey  staff
Replied on Jan 28, 2013 - 14:10 UTC

Hello Robert,

In the last thread you've created: http://todoist.com/Support/showQuestion/3809/ I asked you to confirm if the email address you've mentioned was correct (with the missing .com part) as you've said that you have Premium at the office and not at home and I could confirm that your home account is certainly not Premium in which case the only option for all these issues would be the use of two accounts - one Premium with a certain set of tasks and one free with a different set of tasks missing those you've added at the office.

There is no technical possibility in our system that a free account could give you access to Premium features therefore please make sure that the email address associated with your office account is the same.

Also, if you're using Google Login, please make sure that you're using it both - at the office and at home and that while you're logging in to Todoist, you're logged into the correct Google Account.

Best regards,