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App for Outlook won't work

MS

Hi all.

I'm using Outlook 2007 on Windows XP, SP3.

Your Outlook app worked beautifully, until some weeks ago, when, for no apparent reason, it stopped showing on my outlook window.

I've tried uninstalling and installing several times, but it's no good. The button for todoist is still on my toolbar, but it does nothing and the app won't go off at outlook startup.

Tried checking what's up at Trust Centre, but it's no good...

Help! I really need this app...

All responses

David Trey staff
Replied on Jan 23, 2013 - 13:10

Hello Mafalda,

Please tell me:
- Did you went to the Trust Center, clicked on "Go" next to COM Add-ins and in the new window with checkboxes next to plugins, checked off the one next to "OutlookTodoist"?
- Do you see OutlookTodoist listed in Add/Remove Programs in the control panel (if so - did you uninstall it through there before you've reinstalled the plugin)?
- Did you create a new user account on your computer or installed any other new plugins in Outlook?


Best regards,
David

MS
Mafalda Santos Zenida
Replied on Jan 23, 2013 - 13:31

Hi David.

Thanks for your quick reply.

On the Trust Center, Outlook Todoist is checked as an available COM Add-in. Should I unckeck it?

Everytime I uninstaled the app was via Add/Remove Programs in the control panel and I can still see it listed there,

I made no changes in what concerns computer user accounts and I don't remember installing new plugins for Outlook. I cannot remember if there were operative systems updates by the time de app stopped working. Sorry...

Kind regards.

David Trey staff
Replied on Jan 23, 2013 - 14:03

Mafalda,

Please try to un-check it, confirm, then go to these settings again and check it back and let me know if the plugin pane reappears.

If not - did you close Outlook while you were uininstalling and reinstalling the plugin?


Best regards,
David

MS
Mafalda Santos Zenida
Replied on Jan 24, 2013 - 06:03

Dave,


I'm very happy to tell you that the todoist pane is back on my outlook window. Boy, did I miss it! :)

Thanks a lot.

All the best.
Mafalda.