+ Add Question

Can't install Chrome Browser extension

CW

Hey, this is a follow up to a question on Twitter that I think needs more than 140 characters. :)

I'm having trouble installing the Chrome extension from both Chrome 23.0.1271.101 & Chrome Canary 26.0.1370.0.

When I try to install the extension from the Chrome Web Store I get this message:

http://cloud.christopherdwhite.com/Lp16

It also downloads and leaves this file in my downloads folder:

jldhpllghnbhlbpcmnajkpdmadaolakh_10999.crx

If I try manually installing that file on chrome://extensions/ I get this message:

http://cloud.christopherdwhite.com/LoPC

I was hoping it was just a fluke with my internet or the file when I tweeted before but a week later I'm still having trouble with it.

Any idea what might be going on? Is there anything that I can send along that would be helpful?

Thanks!

All responses

David Trey staff
Replied on Dec 26, 2012 - 17:17

Hello Chris,

Unfortunately, we can't reproduce this issue. The extension installs correctly as expected. Please try to use the latest stable release of Chrome which is 23.0.1271.97 m.

If the issue persists in this version, please try to disable all plugins/extensions you have installed in your browser or, if you're at work, make sure that your system administrator hasn't disabled the option to install extensions.


Best regards,
David