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Kind of a Bug re SMS


I'm not sure if something like this should be reported like this or by private message.

I just went to enter my phone number for SMS. Your choice of numbers "Number to send from" are in international format - i.e., "+1....."

I just assumed that since you had used international format at one place on the page, you were expecting the destination number to be entered in international format. It didn't work, and by trial and error I found you wanted just the 10-digits.

Yes, I now see the fine print shows you just want the 10 digits.

I think you should either show the originating number choices in 10 digit format, or allow entry of the destination number in international format. The current way of doing it is internally inconsistent.

All responses

David Trey  staff
Replied on Nov 21, 2012 - 08:00 UTC

Hello Robert,

Thank you for your feedback. When you're editing your phone number, you can see this information below:

"Example: +4545234512 or +15417543010 - you need to include your country code."

and this is the correct phone number format. The "number to sent from" format is irrelevant as it only indicates the phone number of the outgoing server and we wanted to display it in a more clear format so that you will know what number you can expect the SMS to come from.

Nonetheless, we will certainly consider making this information more accessible in the future. We appreciate your suggestions.

Best regards,

Replied on Nov 21, 2012 - 11:26 UTC

Actually, you do not see the message you are referring to if you have selected a US carrier from the dropdown menu, it tells you to use a 10 digit format without the + and without the country code. It will accept the international format input, but it will not work.

David Trey  staff
Replied on Nov 21, 2012 - 13:33 UTC


You're right, sorry for the misunderstanding, in case of US carriers, the message will say:

"Example: 3125551212 — a 1 is not required before your area code."

Unfortunately, there are sometimes some issues with US-based numbers and handling US carriers and in some cases, it may even be necessary to choose "International" from the drop-down menu instead, then use the +1 number format (in which case it should work) and then pick a Canadian outgoing host.

Nonetheless, thank you for your feedback, we will try to provide a clearer information on the number formats in the future.

Best regards,