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iPhone app and GMail links

BR

Love the new iPhone app, but there is one problem that makes it a little hard for me to use.

I use gmail links extensively in my tasks, and they don't show up as expected in the iPhone app. I understand that making them links might be hard (or impossible?) so maybe just the link text should be shown.

All responses

David Trey staff
Replied on Nov 20, 2012 - 12:50

Hello Ben,

In order to use a link to a message, please tap on the task and once the task options roll out (complete, postpone, edit etc.), the link within the task should become active and when you tap on it, the message should open in your mobile browser.

Please let me know if this solves the problem. If not, tell me:
- Which version of iOS do you have on your phone?
- Could you send a screenshot to david@doist.io showing the "active" link (after one tap on he task name with the options rolled out)?


Best regards,
David

TF
Travis Fowler
Replied on Dec 14, 2012 - 21:23

I have the same problem. After I convert a Gmail email into a task, i then archive the original email. It seems the link within the Todoist task is based on the original location of the email, because when i click on the link in the task, it just opens to my Gmail inbox. It does not display the original email. Again, this only happens on the iPhone app. If i'm still within GMail and use the Todoist extension, the correct email will pull up if I click on the link.
Any ideas?

Thanks,
Travis

David Trey staff
Replied on Dec 15, 2012 - 06:42

Hello Travis,

Thank you for your report, I've been able to reproduce this issue and I've passed it to the developers.


Best regards,
David

Jason Park premium
Replied on May 09, 2013 - 00:59

I have a same problem.
In ios app, I cannot access proper gmail.
When I click the gmail link on ios app, the g-mail app pops up.
But that's it. It just show Inbox, not the e-mail connected to the each task.
Any update for this?

David Trey staff
Replied on May 09, 2013 - 07:03

Hello Jason,

Please clarify - does this only happen when you use the GMail app? By default, this should open GMail in your mobile browser and point you to the message there.


Best regards,
David

Jason Park premium
Replied on May 09, 2013 - 07:21

I meant the safari, not gmail app. Sorry my bad.
Anyway when i click the gmail link on ios app, safari browser pops up, but it only shows inbox, not a proper e-mail.

Jason Park premium
Replied on May 09, 2013 - 07:28

Dear David,
Please check the video clip that I captured on my iPhone.
http://www.youtube.com/watch?v=wq1lxI4YzpE&feature=youtube_gdata

You will see what's the problem.

David Trey staff
Replied on May 09, 2013 - 08:19

Jason,

I see there are only 3 mails in your inbox, please tell me - have you moved the messages you've added to Todoist to a different folder after you've added them?

Also, does this only happen on the iPhone app or does the issue persist if you access these links on a computer through the web-app?

We're currently working on a brand new iOS app and we hope it will address this issue.


Best regards,
David

Jason Park premium
Replied on May 09, 2013 - 11:38

David,

On web-app(chrome extension), it works perfect.
No matter which folder I put an mail, I can access directly to it by clicking g-mail link on the task.
But in ios app, it doesn't work.
It is not the matter of folder location of each mail.
It should work as same as on the chrome extension.
Please fix this problem.

Regards,
Jason from Korea

MW
Michael Webb premium
Replied on Aug 02, 2013 - 23:02

This should be fixed for both iPhone and iPad. This is a serious shortcoming that makes me want not to use Todoist. It's a shame because it's a nice app otherwise.

CD
Cliff Donaldson premium
Replied on Aug 03, 2013 - 20:04

Same issue here: clicking on the active link in my Todoist iPhone app merely brings me to my Gmail inbox and my most recent mail...not the specific email the task is linked to.

Brendon Wadey staff
Replied on Aug 03, 2013 - 20:16

We thought the latest update to our app (the iPad update) would address this issue. We are looking into this.

Thanks,
Brendon.

RW
Ryan W premium
Replied on Oct 23, 2013 - 04:51

I have the same issue as the people above - i.e. on ipad clicking on email task just takes me to the gmail inbox (within safari).

Suspect due to using mobile interface into gmail with safari

Even better would be if it open in gmail iPad app :)

David Trey staff
Replied on Oct 23, 2013 - 08:39

Hello Ryan,

We're sorry for the inconvenience, we'll look into this.


Best regards,
David

Jason Park premium
Replied on Dec 02, 2013 - 19:54

Is there any update coming for this issue?

David Trey staff
Replied on Dec 03, 2013 - 06:17

Hello Jason,

Unfortunately not yet. The mobile Safari browser seems to always redirect you to the inbox and.or suggests getting the Gmail app and we're unsure how to work around that.


Best regards,
David

EI
Eduardo Inal premium
Replied on Apr 21, 2014 - 04:04

me too. any updates?

David Trey staff
Replied on Apr 21, 2014 - 06:56

Hello Eduardo,

Unfortunately not :-( As soon as Safari will correctly handle this, it will be supported, though we'll also look into alternative solutions.


Best regards,
David

KP
Keith Pieper premium
Replied on Jun 16, 2014 - 17:29

I would like to click a task in the mobile app associated with an email and have it open the gmail app and not the gmail web browser.