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iPhone app and GMail links


Love the new iPhone app, but there is one problem that makes it a little hard for me to use.

I use gmail links extensively in my tasks, and they don't show up as expected in the iPhone app. I understand that making them links might be hard (or impossible?) so maybe just the link text should be shown.

All responses

David Trey  staff
Replied on Nov 20, 2012 - 18:50 UTC

Hello Ben,

In order to use a link to a message, please tap on the task and once the task options roll out (complete, postpone, edit etc.), the link within the task should become active and when you tap on it, the message should open in your mobile browser.

Please let me know if this solves the problem. If not, tell me:
- Which version of iOS do you have on your phone?
- Could you send a screenshot to david@doist.io showing the "active" link (after one tap on he task name with the options rolled out)?

Best regards,

Travis Fowler
Replied on Dec 15, 2012 - 03:23 UTC

I have the same problem. After I convert a Gmail email into a task, i then archive the original email. It seems the link within the Todoist task is based on the original location of the email, because when i click on the link in the task, it just opens to my Gmail inbox. It does not display the original email. Again, this only happens on the iPhone app. If i'm still within GMail and use the Todoist extension, the correct email will pull up if I click on the link.
Any ideas?


David Trey  staff
Replied on Dec 15, 2012 - 12:42 UTC

Hello Travis,

Thank you for your report, I've been able to reproduce this issue and I've passed it to the developers.

Best regards,

Jason Park  premium
Replied on May 09, 2013 - 05:59 UTC

I have a same problem.
In ios app, I cannot access proper gmail.
When I click the gmail link on ios app, the g-mail app pops up.
But that's it. It just show Inbox, not the e-mail connected to the each task.
Any update for this?

David Trey  staff
Replied on May 09, 2013 - 12:03 UTC

Hello Jason,

Please clarify - does this only happen when you use the GMail app? By default, this should open GMail in your mobile browser and point you to the message there.

Best regards,

Jason Park  premium
Replied on May 09, 2013 - 12:21 UTC

I meant the safari, not gmail app. Sorry my bad.
Anyway when i click the gmail link on ios app, safari browser pops up, but it only shows inbox, not a proper e-mail.

Jason Park  premium
Replied on May 09, 2013 - 12:28 UTC

Dear David,
Please check the video clip that I captured on my iPhone.

You will see what's the problem.

David Trey  staff
Replied on May 09, 2013 - 13:19 UTC


I see there are only 3 mails in your inbox, please tell me - have you moved the messages you've added to Todoist to a different folder after you've added them?

Also, does this only happen on the iPhone app or does the issue persist if you access these links on a computer through the web-app?

We're currently working on a brand new iOS app and we hope it will address this issue.

Best regards,

Jason Park  premium
Replied on May 09, 2013 - 16:38 UTC


On web-app(chrome extension), it works perfect.
No matter which folder I put an mail, I can access directly to it by clicking g-mail link on the task.
But in ios app, it doesn't work.
It is not the matter of folder location of each mail.
It should work as same as on the chrome extension.
Please fix this problem.

Jason from Korea

Michael Webb  premium
Replied on Aug 03, 2013 - 04:02 UTC

This should be fixed for both iPhone and iPad. This is a serious shortcoming that makes me want not to use Todoist. It's a shame because it's a nice app otherwise.

Cliff Donaldson  premium
Replied on Aug 04, 2013 - 01:04 UTC

Same issue here: clicking on the active link in my Todoist iPhone app merely brings me to my Gmail inbox and my most recent mail...not the specific email the task is linked to.

Brendon Wadey  staff
Replied on Aug 04, 2013 - 01:16 UTC

We thought the latest update to our app (the iPad update) would address this issue. We are looking into this.


Ryan W  premium
Replied on Oct 23, 2013 - 09:51 UTC

I have the same issue as the people above - i.e. on ipad clicking on email task just takes me to the gmail inbox (within safari).

Suspect due to using mobile interface into gmail with safari

Even better would be if it open in gmail iPad app :)

David Trey  staff
Replied on Oct 23, 2013 - 13:39 UTC

Hello Ryan,

We're sorry for the inconvenience, we'll look into this.

Best regards,

Jason Park  premium
Replied on Dec 03, 2013 - 01:54 UTC

Is there any update coming for this issue?

David Trey  staff
Replied on Dec 03, 2013 - 12:17 UTC

Hello Jason,

Unfortunately not yet. The mobile Safari browser seems to always redirect you to the inbox and.or suggests getting the Gmail app and we're unsure how to work around that.

Best regards,

Eduardo Inal
Replied on Apr 21, 2014 - 09:04 UTC

me too. any updates?

David Trey  staff
Replied on Apr 21, 2014 - 11:56 UTC

Hello Eduardo,

Unfortunately not :-( As soon as Safari will correctly handle this, it will be supported, though we'll also look into alternative solutions.

Best regards,

Keith Pieper  premium
Replied on Jun 16, 2014 - 22:29 UTC

I would like to click a task in the mobile app associated with an email and have it open the gmail app and not the gmail web browser.

jose.castro  premium
Replied on Jul 24, 2014 - 13:40 UTC

Hi, David!

I hope that you're well.

I definitely echo Keith Pieper's concerns. When I click on the email task on my iPhone app, it defaults to my browser (not my GMail app), and the browser takes me to my inbox, not the linked message.

Any thoughts since Keith's post?

David Trey  staff
Replied on Jul 24, 2014 - 14:03 UTC

Hello Jose,

So far, unfortunately not :-( As long as Gmail keeps redirecting these links to the main URL, there's nothing we can do on our end to force it not to (when you tap on the link in the task it already points to the right email, but then it's Gmail that redirects you to the inbox).

Nonetheless, we'll keep looking for alternative solutions.

Best regards,

Replied on Nov 10, 2014 - 03:58 UTC

Will this be fixed anytime soon?

Andy Kemp  premium
Replied on Dec 15, 2014 - 16:12 UTC

This post shows how you could build it to open direct emails in the Gmail iOS app:

Josh Varvil  premium
Replied on Feb 03, 2015 - 01:15 UTC

I figured out a way to make it work using the mobile version of Chrome. I've got an iPhone 6 Plus running iOS 8.1. It's not very intuitive, but if you're like me, this feature not working on a mobile phone is not an option.

See my screencast here:

Hope this helps! ;-)

Jason Kanner  premium
Replied on Feb 25, 2015 - 23:32 UTC

Have you guys fixed this problem. Josh's approach is creative, but tedious, and the "desktop gmail" on the iPhone crashes for me. Andy seems to have a good idea for the developers at ToDoist. This is also a deal breaker for me.

Galina Skovorodnikova  staff
Replied on Feb 25, 2015 - 23:48 UTC

Hi Jason,

I am very sorry but this problem still persists. :-( As soon as we have any updates on this, we will let you know.

I am very sorry for the inconvenience!


MM  premium
Replied on May 15, 2015 - 03:26 UTC

You should indicate in your marketing materials that retrieving gmail emails as tasks is not supported in iOS. This is dealbreaker lack of functionality for many people. Arguably, advertising that you support gmail tasks in iOS is totally incorrect. If you can't retrieve the original email from iOS then you have no context for the task which utterly obviates the feature. You need to fix this asap!

Brian McSharry  premium
Replied on Sep 30, 2015 - 14:32 UTC

I agree, right now TODOIST is not really a cross platform solution. I had hoped to ditch my laptop for my 3 hours of commuting, now all I have are cryptic subject headings and no email to link back to if I rely on the app.

And Josh's solution only works for me sometimes.