+ Add Question

Premium Paid but not available Outlook



I Installed Todoist on my phone and then paid for the Premium version for 1 year. I then installed Todoist for Outlook and logged into the same account. I can see my Projects and Tasks but not the options for Premium. (For example, If I click on the gear Icon to see the Preferences, I do not see this).

Do I need to to anything in addition to have my Outlook sync to the Premium account that I have paid for?


All responses

Toby  premium
Replied on Nov 19, 2012 - 22:22 UTC

I did a reboot on my PC and it looks like it is now showing the options for the Premium Version. However, it is not syncing with Tasks entered in my phone to my Outlook.

Toby  premium
Replied on Nov 19, 2012 - 23:35 UTC

Hi, Ok, looks like I'm just replying to myself :-)

I think I have figured it all out now, seems my Outlook was playing up.

I do have one question. Do I need to click on Sync to Sync Outlook and my Phone or should this do it automatically?

Thanks for your time!

David Trey  staff
Replied on Nov 20, 2012 - 06:42 UTC

Hello Toby,

I'm glad to hear that it works for your now. As for the syncing issues - we will roll out a feature allowing automatic sync across all platforms in the future, but for now it may be required to sync manually.

The app on your phone should sync automatically upon any change you make if you're online, but Outlook isn't which means that to see the changes you make on the app in Outlook, you'll need to right-click on the top gray bar of the Outlook plugin (somewhere next to "Show projects") and choose "Refresh" (or "Reload") from the context menu.

Also, please note that this plugin always uses Internet Explorer's window to connect to Todoist so in case you experience any caching issues with it, please try to clear IE's cache.

Best regards,