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todoist outlook downloader not working

CP

I get a general error when I click on the smile file that is downloaded(assuming this is a downloader of some kind)...any thoughts?

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CP
Charles Petty
Replied on Nov 10, 2012 - 09:03

Visual Studio Tools for Office Solutions Installer

" The following Microsoft Office Solution cannot be installed due to a general installer error: Outlook Todoist.vsto

0x8007007E"

David Trey staff
Replied on Nov 10, 2012 - 09:42

Hello Charles,

Please make sure that the installer file downloaded from our site is stored locally (save it first) and ran "As Administrator" (Right-click and choose "Run as Administrator). If you continue to experience this issue, please download this software before attempting to install the plugin:
- Microsoft .NET Framework 4 ( http://www.microsoft.com/downloads/en/details.aspx?familyid=9cfb2d51-5ff4-4491-b0e5-b386f32c0992 )
- Microsoft Visual Studio 2010 Tools (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=06c32242-2289-4471-93aa-ce96aa5cbc36 )


Best regards,
David

CP
Charles Petty
Replied on Nov 10, 2012 - 10:06

Still having the same issue, any other ideas?

David Trey staff
Replied on Nov 10, 2012 - 10:23

Charles,

Please clarify - do you still see the error message regarding the Visual Studio Tools? If the Todoist for Outlook plugin installer notices that both the Visual Studio Tools and the .NET Framework are installed, it should not attempt to download them, just install the plugin without downloading anything.

Also, please tell me:
- Did you restart your computer after installing Microsoft .NET Framework and Visual Studio Tools from the links mentioned earlier?
- What version of Windows and Outlook are you using?
- Are you logged in as the administrator on your computer?


Best regards,
David

U
Unknown
Replied on Nov 26, 2012 - 04:07

Hi David,

I have been using TDI, and love it (just upgraded to a premium account). Was working great in Outlook until a couple days ago. Now it will not load, I cannot uninstall it, nor re-install. I'm getting the same error listed about. I've tried everything listed here, except the link to Visual Tools is broken (and cannot find it via Google). To answer your 3 questions above:

1. Yes
2. Windows 7 and Outlook 2010 (64-bit)
3. Yes

Please advise. Thank you!

David Trey staff
Replied on Nov 26, 2012 - 04:53

Hello Russel,

Please go to your system's Control Panel -> Programs and Features and try to find "OutlookTodoist" on the list. If you do, uninstall it through there and then try to reinstall it.

Note - try to save the installer file on your computer and then launch it by right-clicking on it and choosing "Run as Administrator".


Best regards,
David

U
Unknown
Replied on Nov 26, 2012 - 05:04

Hi David,

OutlookTodoist does not show up on the list, nor is the plugin listed in Outlook. I also tried running as an Administrator, which didn't work either (same error). Any other thoughts?

I'm comfortable deleting items from the registry if need be. I just need to know if/what to delete (assuming that's the route I need to go).

Thanks again!

David Trey staff
Replied on Nov 26, 2012 - 11:42

Russel,

If you are the only user on your computer and are the administrator (and are using the admin account all the time) and the Outlook plugin can't be removed through the "Programs and Features" panel, then you could try to delete all registry keys related to it.

Try to search the registry for the keyword "OutlookTodoist" (no space between these words).


Best regards,
David

U
Unknown
Replied on Nov 26, 2012 - 15:32

Hi David,

Tried as you suggested, but still doesn't work. I read something about clearing an event log, but couldn't seem to figure out how that applies. Here is the article I was reading. Any other suggestions?

http://social.msdn.microsoft.com/Forums/en-US/vsto/thread/07c29bd3-94e9-4244-9bdf-2025bafd7621

David Trey staff
Replied on Nov 27, 2012 - 04:02

Russell,

Unfortunately, we're not sure what can cause such issue. We will soon release an update for our Outlook plugin and hope that it will solve this problem. Theoretically, if the app isn't listed neither in Outlook nor in the "Programs and Features" list, there shouldn't be any issues reinstalling it.

Please tell me - did you try to follow the instructions from the link you've posted (going to Start -> Run -> Eventvwr -> Right click on Application and select Properties, then make sure you have "Overwrite events as needed" selected and using the "Clear log" button)?


Best regards,
David

CP
Charles Petty
Replied on Nov 27, 2012 - 04:16

This is great, worked for me.

-Guy who posted this thread originally

U
Unknown
Replied on Nov 28, 2012 - 03:49

David,

I tried that step, but cannot seem to find the OutlookTodoist Application in the list. Do you know where it may be?

U
Unknown
Replied on Nov 28, 2012 - 04:39

So as a last ditch effort, I did a system restore to when TDI was working properly, and it worked! Not sure what happened, but I did a clean reinstall and everything seems to be working now.

Thanks for your help!