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Updates lost

Hi there--I reorganized my projects yesterday, consolidating and creating subprojects until everything was properly organized/ All was well as of last night but today only a few of the changes appear. I am using Google Chrome. Any idea what may have gone wrong? Do you think I need to redo?
Thanks

All responses

David Trey staff
Replied on Sep 20, 2012 - 04:36

Hello Claudia,

please tell me:
- Were you online all the time while you've made these changes?
- If not - did you click on the orange triangle in the upper-right corner that appears if you're offline to force a synchronization with the server?
- Which version of Chrome are you using?
- Can you see the changes through a different browser?
- Are you using any plugins in Chrome which may affect either network performance or JavaScript based apps or ad- or script-blocking plugins?


Best regards,
David

Claudia Micare premium
Replied on Sep 20, 2012 - 05:00

Thanks

-I was online the whole time
-I downloaded the newest version of Chrome before I rearranged my projects there.
-I cannot see the changes in Explorer
-I am not sure if I have incompatible add-ins I am afraid. I am not sure how I would recognize that.

David Trey staff
Replied on Sep 20, 2012 - 06:41

Claudia,

it would be very helpful if you could let us know which version of Chrome you're using exactly. You can find the version number by clicking on the Settings icon in the upper-right corner of your browser and then choosing "About Google Chrome".

As for the plugin list, you can find it by going to Tools -> Extensions (also accessible through the Settings icon in the top-right corner). If could be helpful if you could list the extensions you'll see on this page

We're not sure what could cause such issue, but unfortunately, if you can't see the changes through a different browser, it might be possible that they didn't synchronize.

Also, in case you're using multiple Todoist account, please make sure that you're logged into the same account that you've used when reordering your tasks.


Best regards,
David