+ Add Question

Lost access when I upgraded to Premium

I upgraded to a premium account just abouy 20 minutes ago but now all of my content has disappeared...should I panic?
After logging in I get a screen asking me to sign up.

All responses

David Trey staff
Replied on Sep 18, 2012 - 13:07

Hello Claudia,

according to our database, you have an active Todoist Premium account until April 19th, 2014.

If you can't see your tasks, please log out, clear your browser's cache and offline data storage, reload the browser and log back in.

Also, please try to access your account through at least one different browser and let me know which browsers did you use.

Best regards,

Claudia Micare premium
Replied on Sep 19, 2012 - 07:11

I see David--since I couldn't see how to add a sub-project I thought it was time for me to upgrade. Now I see how to do that.

I followed your instructions above using the browser I usually do (Explorer) and had no luck getting my content back so now I'm using Google Chrome successfully. Explorer might be a little wonky. Thanks!