+ Add Question

outlook plug in not working.

CG

last 1 hour, I have trouble to log-in.
I can access from website but in outlook just showing "loading..."
Please advise.

All responses

David Trey staff
Replied on Jun 18, 2012 - 12:03

Hello,

we've been able to reproduce this issue and are working on it right now.

Thank you very much for your report and sorry for any inconvenience.


Best regards,
David

CG
CCP GLOBAL
Replied on Jun 18, 2012 - 13:51

David,

since this morning unil now doesn't work.
this morning I just change email address then log-in and use few minute later doesn't work as outlook plug in.
Please advise.

David Trey staff
Replied on Jun 19, 2012 - 00:55

Hello,

we're very sorry for the inconvenience, we are working on this issue and will notify you once it's been fixed.

Please note that it's only an issue with Internet Explorer and the regular web app. You can access all your tasks anytime using any other browser or the mobile site http://todoist.com/m (this version will work even in Internet Explorer).


Best regards,
David

David Trey staff
Replied on Jun 19, 2012 - 06:48

Hello,

we have fixed this issue and you should be able to access Todoist through Internet Explorer and the Outlook plugin.

We're very sorry for the inconvenience.


Best regards,
David

K
Kim
Replied on Jun 24, 2012 - 10:58

I am having a similar problem. When I click the envelope icon, I get a 403 error - "This error (HTTP 403 Forbidden) means that Internet Explorer was able to connect to the website, but it does not have permission to view the webpage."

I am using Outlook 2010.

Thanks,
Kim

David Trey staff
Replied on Jun 24, 2012 - 11:55

Hello Kim,

if you're referring to the "Add email as task" link, then unfortunately I can't reproduce this issue.

Please clear Internet Explorer's cache and if this won't help, please tell me:
- Which version of Windows are you using?
- Which version of Internet Explorer is installed on your system?
- Can you access Todoist directly through Internet Explorer?


Best regards,
David

K
Kim
Replied on Jun 24, 2012 - 12:26

Hi David-

I am referring to the "Email tasks to this project" link in the Outlook plug-in. Here's a screenshot: http://cruxwire.com/todoist.gif.

I am able to log in to my ToDoist online account fine in IE. After I've logged in, if I click the envelope icon, I don't get an error - it works as expected. If I am not logged in, then I get the error.

I am using Windows7 Ultimate 64-bit (v6.1, fully updated)

Usually I use Firefox and it is my default browser, but on my computer is IE9.0.7.

If I can give you any more helpful info, please let me know.

Kim

PS - Can I email tasks/projects if there is no parent project defined yet? (Thus creating a brand new project with the email.)








David Trey staff
Replied on Jun 24, 2012 - 12:40

Kim,

please clarify - if you open Outlook, log in to Todoist through the Outlook plugin, select a project and click on the envelope icon - you then get this error?

If so, please try to access Internet Explorer's Internet Settings and in the "Security" as well as "Privacy" tabs, add todoist.com to the whitelists. Also, on the "Privacy" tab, click "Advanced" and "Override automatic cookie handling" then allow both first- and third-party cookies. Please note that the Outlook plugin always uses IE's settings regardless of what browser you've set as primary.

As for your second question - it's not possible to create projects via email. A project must be created manually and then you can get its unique address. There is no general address which could be used to create projects via email.


Best regards,
David

K
Kim
Replied on Jun 24, 2012 - 13:47

Hi-

I only signed up for Todoist last night, so I'm not familiar with how the processes are supposed to work. As far as I can tell, logging in to ToDoist is not an active step when I am in Outlook. So this is the sequence of events:

1) I open Outlook.

2) The Todoist plug-in is already open, and it says "Logout" in the bottom right corner, implying that I am already logged in.

3) I click Show Projects and then click on a project name. The project then displays in the the plugin area.

4) I click on the "Email tasks to this project" envelope icon to get the link.

5 ) A popup opens with the error I mentioned in my first post. If I am already logged in to ToDoist in IE, I don't get the error.


I noticed something new this time. Another envelope icon opened below the task at some point. If I click there, it adds the currently selected Outlook email as a task, doing what I think designed it to do. I hadn't noticed that enevelope before, and was referring to the envelope icon below the plus icon and to the left of the settings icon.

I changed the Security and Privacy settings you mentioned, but not the cookie ones. After I did it, I did not get the error - things successfully worked as intended.

Curious, I then deleted todoist from the Privacy settings, so it was only whitelisted under Security, and that was fine, too, it still worked as intended. (Passing it on in case it is helpful.)

Everything is working for me now.

As feedback, I think requiring the user to change security settings in a browser they may not use (like me), is a pretty big usability issue. I'm a web developer and very computer literate, but most folks I know would not change their security settings even in their regular browser because they don't understand it and are so wary of web scams.

(But you are probably aware of that already.)

Thanks for your help,
Kim

David Trey staff
Replied on Jun 25, 2012 - 01:03

Kim,

thank you very much for the detailed information. Could you please tell me - what level of security did you have in Internet Explorer? The settings should be at "medium-high" by default and this shouldn't cause any issues (we haven't been able to reproduce this issue on medium-high settings).

As for the envelope icons - there are indeed two mail-related features in Todoist. The one you've experienced an issue with ("Add task via email") only displays additional information required to send tasks to your list remotely using just an email address.

The other function ("Add email as task") appears at the bottom of every task list when you select an email message and allows you to create a task with a link pointing to the particular message.


Best regards,
David

K
Kim
Replied on Jun 25, 2012 - 05:43

Hi David-

Yes, my IE security setting was/is at medium-high. Although I'm happy to give any more info you might need, it's pretty safe to assume that everything about IE on my computer is at its default setting.

Thanks,
Kim