+ Add Question

All Daily Emails flagged as Spam

All of your daily digest emails are flagged as spam.

It's because the email states it's from "noreply@todoist.com"; yet the actual email arrives from

3ROvZTwcLCAcuvylws50vkvpz0.jvt0z0y1isltvu0yvzlspiyhy5.vyn@M3KW2WVRGUFZ5GODRSRYTGD7.apphosting.bounces.google.com

Please format your emails correctly.


All responses

David Trey staff
Replied on Jun 15, 2012 - 06:05

Hello Tom,

could you please tell me - what email client are you using? Does this happen in other clients as well?


Best regards,
David

Tom Struble premium
Replied on Jun 18, 2012 - 11:56

Hello, it has nothing to do with the client, it's the header in ALL your outgoing Daily Digest emails that trigger our SMTP server to flag your messages as spam.

As mentioned above, your mail states:

From: Todoist <noreply@todoist.com>;

Yet it's actual sender is:

X-MD-FROM: 3ujzbTwcLCCUOPSFQMZUPEPJTU.DPNUTUSVCMFNPOUSPTFMJCSBSZ.PSH@M3KW2WVRGUFZ5GODRSRYTGD7.apphosting.bounces.google.com

Since this is a common tactic of spammers, our email server labels it as such.

Your domain (i.e. todoist.com) has no SPF record, which would help tell receiving SMTP servers to expect your mail from another domain.

Better yet, just get your email headers to properly state todoist.com. Google has several articles on how to use their API to do just that.

Amir Salihefendic staff
Replied on Jun 19, 2012 - 15:31

Thanks for your help Tom. We will look into this.

Do you have any more information about this? Some links to articles etc.

Best regards,
Amir

Tom Struble premium
Replied on Jun 19, 2012 - 15:52

Since I don't know how you're sending those Daily Digest emails, I'm not sure which article will be applicable, so do a quick google on "apphosting.bounces.google.com" and it should bring up hundreds of articles, the trick will be sorting thru them to see which one applies to how you're sending out those emails.

Reading thru some of the articles, looks like it's a known bug with Googles "AppEngine". Just a cursory look doesn't show any real solutions, just a bunch of work arounds, all depending on what you're using to call that function.

Might be easier just to add a SPF record stating that google.com is a verified sender for todoist.com emails. Might not stop all servers from flagging your messages as spam, but it would help.

Amir Salihefendic staff
Replied on Jun 26, 2012 - 12:30

Dear Tom

Thanks a lot for your notification, we appreciate your feedback!

We have added SPF and DKIM records to all our outgoing email. It may take up to 24 hours before these changes are propagated thorough the internet.

Can you please review and see that things works as they should and please don't hesitate to notify us if things aren't as they should be.

Best regards,
Amir