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When I move my outlook mail to a different folder (not to deleted Items).



I add an email in Inbox to the task in Todoist. After this I move my mail from Inbox to another folder under Inbox (to keep my Inbox clean), but then after that I am not able to retrieve the email by clicking on the link in the Todoist task??

The same works in Gmail - I archive the gmail and I would be able to open the gmail by clicking on the link in the Todoist task.

Thanks & regards,

All responses

David Trey  staff
Replied on Mar 16, 2012 - 15:38 UTC

Hello Shankar,

unfortunately, I can't reproduce neither of these issues. Please tell me:
- Are you using an Exchange Server with Outlook?
- Does this and the issue with GMail happen instantly? If you archive a GMail email and then use the previously added task, does it stop working right away or after a certain time?
- Are you using Google Apps and/or multi-accounts?

Best regards,

Shankar Vasudevan  premium
Replied on Mar 27, 2012 - 01:58 UTC

Hi David,

Yes, I do use Exchange server with Outlook. I don't have any problems with Gmail. It is only with outlook.

It happens consistently. I am not able to open the mail from the link after the mail has been moved to a different folder from Inbox. This makes the outlook plugin useless for me. !

Thanks & regards,

Scott D  premium
Replied on Apr 20, 2012 - 05:31 UTC

This is an issue with the way outlook works. The GUID it uses to identify the email is not a GUID! if you move an email to a new folder then the ID changes which is a real pain!

One way round is to move it to the folder before creating the task.

Another would be for todoist to have a folder (which is what I did with a hacked macro) to move it to a subfolder ..say tasks first then create it.

Scott D  premium
Replied on Apr 20, 2012 - 10:15 UTC

Perhaps we should add a feature request