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How do I get it to sort again?

HD

When I click on sort (either by date or by priority,) it's not doing anything. It used to work. But, I have 90 items now...is that the problem? What is the maximum items it can take before it stops sorting?

All responses

David Trey staff
Replied on Feb 10, 2012 - 08:07

Hello Haig,

please try to clear your browser cache and let me know if this issue also occurs in different browsers.

If it does, please try to create a new project, select all the tasks from the project in which you're experiencing this issue (you can multi-select tasks while holding down the CTRL and then choosing "Move to project" from the menu which will appear at the top after you select the first task), move them to the newly created project, try to sort them there and let me know if it works.


Best regards,
David

HD
Haig Darakjian
Replied on Feb 10, 2012 - 08:19

It didn't help to clear the browser cache.

I'm experiencing the same problem in Chrome and Internet Explorer.

Also, moving all the tasks to a new project did not fix the issue.

What else can I try?

David Trey staff
Replied on Feb 10, 2012 - 11:32

Haig,

can you remember when this started to happen? This is unfortunately an issue that has been reported to us already, but we can't reproduce it as we can tell what triggers it.

Do you know if adding a particular task or a set of task has caused this issue? If so - it would be very helpful if you could let us know the details about this task(s).

Also, you could try to move the tasks to a different newly created project, but this time, instead of moving all of them at one, try to move 10-20 at once and after each group, try to sort them within the new project. This could also help us to reproduce this issue and identify the potential cause of this bug.


Best regards,
David

HD
Haig Darakjian
Replied on Feb 11, 2012 - 08:47

I haven't been able to pinpoint the task(s) that is causing this.

But I tried moving 10-20 at a time until I moved everything over. Up until I moved everything, it was working fine. Once I moved everything over, it started having a different problem. Every time I clicked "sort," it would just take out the highest priority tasks so that you couldn't see them anymore (first the red ones were gone, then the blue ones were gone, and so on.) But when you refresh the page, they all appear again...hope this helps. I'll keep experimenting.

So then, I took out the last 10-20 and moved them back, but this new problem continued happening in both projects.

Hope this helps...I'll keep experimenting.

David Trey staff
Replied on Feb 13, 2012 - 10:53

Haig,

if it was working until you moved all tasks over, can you remember which group of tasks was the one that made this issue appear in the new projects?

Unfortunately, we still can't reproduce this issue, but as soon as we're able to identify it, we will try to fix it.

For now, as a workaround, you could try to browse tasks sorted by priority across all projects using the "priority 1", "priority 2".. etc. queries in the search box. Sorry for the inconvenience.


Best regards,
David