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Reminders(phone) still do not work!!!

G

Do something about it please!

All responses

David Trey staff
Replied on Jan 20, 2012 - 13:03 UTC

Hello Goof,

sorry for the delay. We've made some further changes, please try the "sent a test" function again and let me know if it works.


Best regards,
David

G
Goof
Replied on Jan 21, 2012 - 01:23 UTC

Hi David,

Nothing................

U
usman
Replied on Jan 22, 2012 - 10:54 UTC

Phone reminders not working for me too .

David Trey staff
Replied on Jan 22, 2012 - 13:20 UTC

Hello Usman,

please tell me:
- Can you receive the test SMS?
- Are you using the proper number format (country code, area code, number... with no spaces)?
- What's your location?

If you're using the right number format and can't receive a test message, please send your phone number to david@doist.io

@Goof
we're sorry for the inconvenience, we will try to investigate this issue even further and I will let you know once we identify the issue.


Best regards,
David

U
usman
Replied on Jan 29, 2012 - 09:36 UTC

Sent you the email already . Waiting on the response.

David Trey staff
Replied on Jan 29, 2012 - 12:35 UTC

Hello Usman,

I have forwarded this case to the appropriate department and we're investigating this issue. I will inform you when we make any progress.

Sorry for the delay and thank you for your patience.


Best regards,
David

G
Goof
Replied on Feb 07, 2012 - 14:09 UTC

Works again in The Netherlands with my provider.

Thanks!

David Trey staff
Replied on Feb 07, 2012 - 16:53 UTC

Hello,

this issue should be fixed now.

We're very sorry for the delay and have extended your Premium membership by 3 months.


Best regards,
David

U
usman
Replied on Feb 18, 2012 - 01:34 UTC

My reminders are also working from today. Thanks.