all our payments are processed by PayPal and you should receive a receipt (payment confirmation) from PayPal after your payment. If you haven't received it, please make sure it hasn't been marked as spam and check your primary email address assigned to PayPal.
any chance to get a real invoice. Having issues with PayPal invoice, my accountant says.
PayPal's receipt should be treated as a valid confirmation of a transaction in the majority of countries.
Unfortunately, we don't send invoices ourselves as all our payments are processed by PayPal, but if you need to include our company data in your invoices, this is our address:
Ist Productivity Ltd.
5 Burnett House
London SE13 7PD
If you make your payment only about paypal pleas write your full adress there.
In additon in Europe it's very important if you have a VAT-Number or not.
Please tell me if you have one.
we do not have a VAT number.
I need an invoice as well; A paypal receipt is definitely not enough. :s
Unfortunately, we do not issue invoices. All our payments are processed by PayPal and the receipt can be used as a valid proof of purchase for invoicing purposes (along with our company address posted above in this thread).
I also would have liked to have an invoice, PayPal is only a payment service.....if you supply the software, then you should provide an invoice as well as any company does.
This is only a small amount and it is worth while paying for your excellent tool, but it sounds not professional to avoid sending invoices !
We're sorry for the inconvenience. We will consider adding better invoicing options in the future, for now please use PayPal's receipt for invoicing purposes. PayPal is a recognized payment system and you can use their receipts to document a purchase.
as I wrote before, I like your tool and I accept the fact that I can't declare this small amount on my accounts, definitely Paypal receipt is not acceptable for fiscal controls....
Hope you can solve this matter in the future,
thanks anyway for your prompt answer,
Hi, I write form Italy, land of burocracy...
We have the same problem, even for 14$ it is requested an invoice.
Unfortunately, we don't issue invoices for our services. When you've paid for Todoist Premium, PayPal has send you a receipt which you can use to confirm that the purchase took place.
if you make business you have to make invoices or you have to informate the sellers about your "small business" and special small business laws of your country.
If you don't make invoices the best will be, that you only sell to privat users.
It's really nonsens what you do and you shouldn't sell your software to people which need invoices and not within the EU, if you have no VAT-No.
The PayPal receipt is no invoice and I can't use it for that.
Special greetings to your local tax office.
If you don't now how business works, please let it be.
A potential premium user here. Unfortunately I won't be able to upgrade until you solve the invoicing issue. Running my own business, I don't understand why it is a problem at all. (I assume that what you're doing is somehow legal in the UK, though I don't really get it.)
I have almost pressed the button to do the purchase, but pretty happy to have it checked. Not a big amount, but I've just had enough of different web based services not providing proper invoices (which then results of the sum being deducted from my salary of course). The last one was google, BTW. Let me know when you manage to solve this tremendous problem and I'll be happy to upgrade ;).
Yes, as the others already wrote: I need defintely an invoice fot the tax office. I'm working in germany as a journalist and I need an invoice because I will use Todoist for business. You are indentured to send an invoice if your offer your service in germany and your customers need an invoice.
That's no big thing: all other web services send invoices. Paypal receipt is not enough! Please help. I can't understand why writing an invoice should be a problem.
I will think about cancelling my premium membership if no invoice is possible.
We're sorry for the inconvenience, but we can't offer you an invoice right now. We're going to find a different payment option in the future and also look into the option to send invoices through it.
Question for Todoist staff:
Why is this so difficult??? Even if you don't want to do it for everyone, just do it for those that request it.
You open a word document and type in following details:
-Your company information
-My company information
-The word "invoice" ,with an invoice number (just put 1 for the first one you make)
Click "save as pdf" and send it to us and you're done!
Even small one man companies who do this as a second job always provide invoices without a problem, so the only reason I could possibly think of why Todoist is unwilling to do this is that this is some kind of illegal unregistered company trying to evade taxes or something?
I really like Todoist and don't want to be forced to stop using it because of something stupid like this, but without invoice, it's impossible to declare this as a cost... I paid out of my own pocket once because of a promotion, but I'm not planning to do it again and will cancel my premium membership after the expiration date if this is not solved, even though I like the service.
We're sorry for the inconvenience. We'll certainly look into such option in the future and hope you'll continue to enjoy using Todoist regardless of its price.
thanks for your answer. I hope, you keep your promise in the near future.
Even Spotify sends manual written invoices if you ask for them.
Have a nice day, Peter.
this has nothing todo with the payment options.
The receipt from paypal is just the transfer of the money.
An invoice is something completely different. And it's not only necessary for us, it's for you as well.
Because if you don't have any, you will get problems with your local tax office.
For me the same: Without invoice, I have to cancel subscription.
you still don't offer invoices after opening this thread. And this is 2 years ago, nearly.
So, how is the status of sending invoices for premium members? I would like to have one, too. And the paypal-email isn't enough.
How far in the future you will offer invoices to your customers?
I don't think they ever will. This seems to work for them, so they won't change until they have to. This definitely isn't a software development issue, but rather a taxation/administrational one on their side.
I'm not sure if what they are doing is legal or not, but it's pretty surprising not wanting to create a proper company behind an online service that collects money.
On a side note: while originally I wanted to become a paying customer, I have largely abandoned the service exactly because of this.
We're sorry for the inconvenience, we're planning to start offering invoices next year.
I need a Invoice. So try to provide me one, please.
We're sorry for the inconvenience, but we're not issuing invoices right now. We're going to offer such service in the future, though.
I did not received any confirmation of payment from paypal? I too would like some sort of invoice or receipt.
Please check all SPAM folders and sections in your email, as it does get sent when you make the purchase, PayPal send the email if paid through them.
Still no news about proper invoice?
You promise it since a year.
I changed to other apps but I would give Todoist a second chance if I get an invoice ...
Unfortunately, not yet and we're sorry for the delays. We will offer move business-friendly solutions/offers in the future and will introduce regular invoicing.
You've been saying this same thing for 2 years now. What's holding you back?
Although I can't give you a list of reasons for these delays, I can assure you that we're close to offering this service and other business-friendly payment options and solutions. Sorry for the delays.
this is not an appropriate approach. We have a regular business, so should you. If you do not provide invoices, your practice appears to be money laundering. What is your reply to that?
P.S: You have a great product, but as business men you are still beginners. (-1)
I completely agree with you, but I'm a user here (well, an ex-user), not one of the developers :). David Trey is a staff member, your comment should go to him.
It's really strange. No change after all this time.
Spotify doesn't send invoices by default too, but when you send an email of course you get an invoice.
Maybe the only way that helps here is to write bad reviews in the app store.
I've just upgraded to premium but realise you do not issue invoices ?!?
I use todoist to work and it seems justified to me that my company pay for it, wich it did.
But if you can't emit an invoice, please cancel my premium subscription as i won't be able to justify it.
The order to refund : ch_3ZAonm4oaXJagd
Unfortunately, we're currently not issuing invoices, but we'll offer such service in the future. You should have received a receipt confirming your payment, though.
Thank you for this information! Your payment has now been refunded.
Thanks for the quick reply and the refund, but i must insist as everyone here did before : a receipt is not a valid piece.
It's says to our tax controler : "Hey, i did spend some money, but i won't tell you on what, it might be work related, or it might have been for my own pleasure, who cares ?", wich is inevitably going for a fine.
I guess you understand well the legal issue, otherwise you would emit fake invoices already... ;)
You promise invoices since a year or so ... I don't believe anymore that this will happen. And no one understands why it's a problem to send a proper invoice.
Paypal receipt isn't enough for a tax office.
Peter, some people just don't wont to earn money... ;)
Haha, seems so ...
I've been premium member and cancelled my subscription because of that.
Now I'm back again using it in the office without proper invoices because Todoist is quite nice.
But as soon as there will be a service with similar features I will gone again if there will be no invoices.
I'm doing my taxes and wonder where I could download the invoice of my payment. Paypal sent me a receipt, but obviously in Europe an invoice is needed for the bookkeeping.
Where can I download it? Thanks in advance.
As noted in the comments above, we're not issuing invoices at the moment for premium users. Also, if we had the option generate the invoice, it wouldn't include VAT as we're not charging it as we're not a European company. We hope to be able to issue in invoices in the future.
The VAT wouldn't be an issue (or no european company could by elsewhere), but the lack of invoice is.
Sorry for you jeff, what i did myself was an "expanse note" ("notes de frais" in french in case my traduction is bad :)).
I am still not Premium anymore because of this.
VAT or not, to have a legally correct receipt, you need an invoice.
And I can't believe you are working on a solution. Meanwhile this problem occurs for nearly 2 years. (-1)
we are not Papyal but credit card payer, which means, we are not getting any receipt from you at all. Your business approach appears to us extremely unsual. :-( Where is your company incorporated to be able working like this?
Please note that if you sign-up using a Todoist for Business account or convert your existing account, you will have the ability to generate your invoices. Try playing with it and see if it works for you. We offer a 14-day trial for it. It's the same annual price but with more team management option.
This is true. It works now on Business.
Okay for us.
Not ok for me. I don't need team functions; I work alone. But I use Todoist only for my job and need an invoice – which is promised since one and a half year.
Thanks for your help Adrien.
The VAT 0% is the rule of course and wouldn't be any issue, but the lack of invoice is simply incredible.
Just as Peter Bickel I don't need Todoist Business for my company but I do need an an invoice for my bookkeeping.
I've never experienced a problem like this.
Hope you'll solve this soon. If there are invoices for the Business-users I suppose it can't be so hard to create them for the Premium-users?
Come on Todoist: you can do better than this.
We are issuing invoices if you make a purchase through Todoist for Business. This plan gives you the same features Premium does and you can use it even as a single person, you don't have to have a team and there's no restriction to the minimum amount of team members on Business.
8$ more per year just to get an invoice?
Both Premium and Business offer the $29/year payment option, but Business additionally allows you to sign up for $3/month which is indeed more expensive, but you can select the $29/year option when signing-up for Business and pay the same amount as for Premium.
I understand. Thanks for explaining.
Nevertheless – nobody here understands what's the problem about invoices. I have a lot of subscriptions and everywhere I get invoices – even from Spotify.
Will Premium and Business remain the same price in the future?
If so, why does Premium still exist?
If not, why do I have to pay more in the future, just to get an invoice?
Right now we have no plans to change the pricing so most likely, there will be no such change.
The reason why Premium exists is because our main goal is to make the app very easy to use, allow you to get started in no-time - sign-up and be able to manage your to-dos right-away. In case of Business, you need to select a currency, you're asked to invite your team, you'll be charged for the team - that's a benefit for business users - to have one combined invoice for everyone, but it could be confusing if someone invites their colleagues and first off all - couldn't invite them if they have their own accounts, then the invitation would not share project as that's a different feature and then you'd be charged for all users.
Again, for teams and corporations - that's a benefit and they're aware that they sign up for a separate Business plan that gives these options, allows you to enter your company data for the invoice etc. - these are unnecessary options for regular Premium users which would make the first experience of using Todoist to complex or unclear.
Thanks for your explanation.
I'm happy with my premium-account and indeed I find it very easy to use and (with the exception of start dates) I don't need any extra features. So I didn't want to change to a Business-account even if there's no extra charge.
But if this is the only way to make my accountant happy, then I guess I'll have to take a look at it. :-)
Please note that if you switch to Business and already have a Premium account, the remaining value of the Premium time will be converted into an account balance and the invoice you'll receive for Business will be for a year of Premium reduced by the credited balance.
So for example, if you've used Premium for a month, then you'll get a balance of 19,25 Euro and will pay only 1,75 Euro for the Business invoice.
O.k. thanks David.
First I would like to use the trial of the Business edition, just to see if I can overcome the differences.
No problem :-) Within Todoist, there's pretty much no visible difference, you'll just see "Team Inbox" as one new project that's shared by default with your team. Other than that, you'll just see "Todoist Business Admin" in the gear icon menu - that's where the additional options are such as user management and in the "Accounts & Settings" tab - the option to enter your company info and CC details.
Plus, if you move over to Business, the number of people you can share per project increases from 25 to 50 :-)
I'm in a one man band so I'm not very interested in the increase from 25 tot 50 collaborators.
But if the consequences for the workflow are that small I definitely will give it a try, if it means that I can download the invoice.
Thanks for your help.
I have the same problem too. We would like to explore todoist for the rest of the business but without the ability of a VAT receipt, this is a no starter. Also as I paid directly with my credit card, i cannot even get proof of purchase.
Thanks for your help,
I have re-sent your receipt right now, please check your spam folder.
If you go to https://todoist.com/business and start the trial to convert your account to the Business version, you will have an option to add your full company address incl. the VAT number and get an invoice which will show this data.
Unfortunately, it won't include a VAT number in our address as we're a non-EU company.
I also need an invoice... for my accountant! As a one-man-show I don't need the Business version mentioned in the posts before.
Please get this settled...
I have resent a copy of our standard payment receipt to your address. Please check your email and the spam box as well.
This is ridiculous.
It is a legal obligation to provide an invoice https://www.gov.uk/invoicing-and-taking-payment-from-customers/overview
A receipt for payment is not the same as an invoice.