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Chrome extension doesn't recognize Gmail emails with Preview Pane turned on

Took me a while to figure this out, but the extension doesn't work with Preview Pane turned on.

I've turned it off while I play with Todoist in order to determine if I should go premium, but JFYI. Preview pane is definitely nice!

Thanks for a great product.

All responses

MH
Mike Harian
Replied on Jun 17, 2015 - 14:28 UTC

I'd like to know if this feature will be added as well. It will mean the difference of going premium or not. I really miss my preview pane.

David Trey  staff
Replied on Jun 17, 2015 - 14:31 UTC

Hello,

Unfortunately, this is something beyond our control :-( Our plugin needs to see the unique ID of the email you open which is in the URL. However, the Preview Pane extension prevents Gmail from updating the URL and as long as that happens, our plugin doesn't know if and which email you've opened.

We hope that the authors of the Preview Pane will change this in the future and will let Gmail update the URL as it does without this plugin.


Regards,
David