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All my tasks seem to have disappeared even though each project is still showing the number of tasks?


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David Trey  staff
Replied on Jul 28, 2011 - 15:40 UTC

Hello Hank,

we've recently experienced an outage followed by corruption issues with our database, which has marked all your tasks as completed and therefore they have been moved to the archive (see -> "Get completed tasks" at the bottom of the task list).

Please be aware, that none of your data has been lost. We are currently working on restoring all your tasks and projects and we will then merge them with any other tasks you've created recently so the will be no missing data at all.

We're very sorry you've experienced this issue, we assure you, we'll do everything to prevent such issue from happening in the future.

We will keep you up to date on the current progress in this thread:

Best regards,

Steve Trojan
Replied on Jul 28, 2011 - 15:54 UTC

Yikes. Think I'll go back to Excel.

Tracey Hancock
Replied on Jul 29, 2011 - 08:00 UTC

Thanks for fixing it!

Andres Gazso  premium
Replied on Jul 29, 2011 - 08:43 UTC

Dear Tech Support Team!

This one's to congratulate you on your recovery procedure.

No system is ever imprevious to failure and it's the job of the maintainers to keep everything working and face disaster.

Never forget the three rules af an IT administator: backup, backup, and backup.

Keep up the good work and thanks for your fine app!