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From 2 day the status message is "loading..." What's wrong?


I logged in 2 days ago and the system doesn't show me my dashboard. The message is "Loading".

Seems I cannot do anything by my side. I even tried to log off and log in again, but nothing.

I would like to work today. Any idea?

All responses

David Trey  staff
Replied on Jul 28, 2011 - 14:31 UTC

Hello Rosario,

we've recently experienced an outage followed by corruption issues with our database, which has marked all your tasks as completed and therefore they have been moved to the archive (see -> "Get completed tasks" at the bottom of the task list).

Please be aware, that none of your data has been lost. We are currently working on restoring all your tasks and projects and we will then merge them with any other tasks you've created recently so the will be no missing data at all.

We're very sorry you've experienced this issue, we assure you, we'll do everything to prevent such issue from happening in the future.

We will keep you up to date on the current progress in this thread:

Best regards,

Replied on Jul 29, 2011 - 04:35 UTC

Thanks for your reply, I am really sorry David.

I cannot check any data, because I cannot log in; i really hope that you may fix as soon as possibile because I cannot work!

By the way, you have our email address, would be nice to inform your client as soon some problem happens. What do you think?