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My iPad app crashes every time I tap the icon - Please help!!!


I downloaded and have been using the Windows, iPhone, and iPad apps. While working with the iPad app, I decided to upgrade to the Premium version and clicked on the upgrade option. The iPad app crashed and now everytime I attempt to start it, the sign-on screen briefly flashes, then the app crashes. I have deleted and re-installed the app twice without any benefit... the crashing still occurs. I upgraded to Premium on my Windows computer to see if that would change things, but the iPad app still crashes. The iPhone app is working fine

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David Trey  staff
Replied on Dec 15, 2013 - 20:18 UTC

Hello RPE,

Please try to delete our app, then log out from your App Store account on this device, reboot it and then reinstall the app.

If this won't help. Try to only log out from your App Store account without deleting our app and try to access it while being logged out.

Best regards,

Lee Morris  premium
Replied on Dec 18, 2013 - 17:33 UTC

I had a similar problem on my iPhone. I solved it by switching on Airplane mode, then opening the app, then turning off Airplane mode. It has been working fine since then.