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iOS app is displaying notification alerts for completed tasks

CS

The task(s) in question are marked as completed in both the web interface and in the app.

All responses

David Trey staff
Replied on Dec 12, 2013 - 07:00

Hello Christopher,

Please try to delete our iOS app, find these tasks on the web, un-complete them, check if they still have reminders attached to them and if they do - remove them and complete these tasks again.

We will also improve reminder handling in our iOS app in next updates which should address this issue.


Best regards,
David

CS
Christopher Su premium
Replied on Dec 12, 2013 - 12:48

I can't un-complete, edit, or delete completed tasks in the web interface. The trash button will make the task disappear, but then when I refresh the page it's still there.

David Trey staff
Replied on Dec 12, 2013 - 12:55

Christopher,

This is a bug in the "View All Completed" site which we're working on right now, but to un-complete a task, please enter the project in which it was completed, then click on the circular icon in the bottom-right corner to load completed tasks from this project and use the check box to un-check it from there.


Best regards,
David

M
Michael premium
Replied on Dec 14, 2013 - 12:18

I have the same issue. I don't think you should expect a user to jump thru hopes to work around this. As a NEW PREMIUM user, I would expect you to just fix it and do do quickly.

CD
Cliff Donaldson premium
Replied on Dec 14, 2013 - 16:37

Same problem. I have followed all of the above steps, but I notice that after unchecking the task, removing the reminder, and then re-checking the task as completed, the task still has the alarm clock icon attached to it, even though there is no longer a reminder affiliated with the task. Will have to wait and see what happens.

David Trey staff
Replied on Dec 15, 2013 - 14:08

Hello,

Michael, we're very sorry for the inconvenience, what I wrote above was not a permanent solution. Of course we're working on a fix as we always do, but in the meantime, I wanted to provide a way to stop this. Unfortunately, to no avail.

We'll soon publish a big update to our apps across all platforms which should address this issue, although we'll only be sure once it's published as the reminders use Apple's servers which we suspect may cause this and will contact Apple about it in case the issues persist after the update .


Best regards,
David

CD
Cliff Donaldson premium
Replied on Dec 20, 2013 - 22:19

UPDATE: Despite following the above steps, I still get reminders of completed tasks, even though no reminder is even attached to the task any longer. In addition, the reminders pop up at random times...every day! It's really counter-productive to keep receiving false alarms throughout the day for completed tasks.

I took a leap of faith that things had improved when I renewed my Premium subscription during the recent sale you had (less than 30 days ago), but the present reminders feature is still so completely unreliable that it ends up undermining my attempts at being productive.

May I have a refund please? I'll gladly sign up for a Premium account again once the reminders feature is overhauled and working properly.

CD
Cliff Donaldson premium
Replied on Dec 20, 2013 - 22:26

P.S.: If there is an imminent "fix" coming soon (vs. the time consuming work-arounds being suggested), I'm willing to hold off on the refund. However, if there's no certainty that things will be working properly in the next couple of weeks, then I'd like the refund please.

David Trey staff
Replied on Dec 22, 2013 - 06:55

Hello Cliff,

We're sorry for the inconvenience. We're working on a huge update for all our apps which, if everything goes according to our plans, should be released in January. We strongly hope that it will also address this issue, if it won't we'll prepare the necessary documentation for Apple and contact them as we also suspect this could be an issue with their servers that send these notifications.

Of course, you may receive a refund if you prefer so (for which we'll need the order reference ID), but please keep in mind that if you've renewed Premium for the Black Friday discounted price, if you'd like to renew it again later after the update, we won't be able to offer you the discounted price anymore.


Best regards,
David

CD
Cliff Donaldson premium
Replied on Dec 22, 2013 - 09:53

Hi David,

Thanks for that news. If something is coming in January, then I'll wait. I really do prefer Todoist over all the other task managers out there, so here's hoping that the update will do the trick!

Cliff

CD
Cliff Donaldson premium
Replied on Jan 18, 2014 - 17:08

Still receiving multiple reminders (sometimes in rapid succession at the same time) throughout the day for tasks which have long since been completed. The iOS update...and fix...can't come soon enough!

CD
Cliff Donaldson premium
Replied on Feb 10, 2014 - 20:40

Still receiving reminders at completely random times for tasks that were completed long ago.

David Trey staff
Replied on Feb 11, 2014 - 06:19

Hello Cliff,

We're very sorry for the inconvenience. Unfortunately, the random nature of this issue makes it very difficult to identify its cause. Is there any pattern to it, do they arrive when you get from offline to online mode, make changes on the web, when another task should send a reminder?

Also, assuming that reinstalling the app didn't help, if you could set the default reminder method to email, would the incorrect push notifications on iOS still arrive?


Best regards,
David

CD
Cliff Donaldson premium
Replied on Mar 13, 2014 - 20:02

Hi David,

The problem persisted until recently when Apple came out with their last two operating system upgrades. Since then, the random alerts (even for tasks that no longer had alerts even attached to them!) appear to have stopped.