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Why does my todoist on iphone crash?!!!

A

I don't understand why this thing just crashes every time I load it on my iphone?
and I want to upgrade it to premium and the only way I can pay is itunes giftcard , but it crashes all the time. What should I do?

All responses

David Trey staff
Replied on Dec 05, 2013 - 05:40

Hello,

We're sorry for the inconvenience, we're working on a fix for an issue that causes the app to crash upon editing a task note or trying to move a task sent via email with a note.

Please clarify - when exactly does it crash for you? As you try to pay for Premium? Are you using the latest iOS 7 version of our app?


Best regards,
David

A
afsaneh premium
Replied on Dec 05, 2013 - 06:04

Hi,
Tuesday I loaded the app to upgrade and till now it just crashes, It even doesn't let me to sign in . 2 or 3 secs, and GONE!

David Trey staff
Replied on Dec 05, 2013 - 06:09

Thank you for clarifying, I'll pass it to the developers, but please tell me - are you using the latest iOS 7 version of our app and does reinstalling it help?


Best regards,
David

A
afsaneh premium
Replied on Dec 05, 2013 - 06:17

IOS 7.0.4

And reinstalling doesn't help.

David Trey staff
Replied on Dec 05, 2013 - 16:14

Please try to delete the app and then sign out from the App Store (in the System Preferences), reboot your iPhone and then reinstall our app and let us know if the issue persists.


Best regards,
David

A
afsaneh premium
Replied on Dec 07, 2013 - 02:43

Hi David,

I tried what you said but it doesn't help either.

David Trey staff
Replied on Dec 07, 2013 - 07:07

Thanks you for the confirmation, we'll look into this.


Best regards,
David