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Completed tasks not being removed from list

MB

I've had several instances recently where a completed task gets greyed out but not actually removed from the "today" list (even when it is completed on a previous day). These are regular non-repeating tasks.

The only fix I've found is to actually quit the app. When it restarts, these "ghost" tasks are gone.

All responses

MB
Martin Baker
Replied on Nov 02, 2013 - 07:55 UTC

Anyone? I had this happen again today with a task that refuses to disappear.

MB
Martin Baker
Replied on Nov 02, 2013 - 10:15 UTC

There is definitely something weird going on here. When I created a new task for today on the web app, the next sync on the iOS app DID clear the completed tasks from today...

David Trey  staff
Replied on Nov 02, 2013 - 12:54 UTC

Hello Martin,

Please tell me - are these parent tasks or sub-tasks and on what view does this happen exactly?

When you're within a project and you complete a parent task, it will stay there grayed out until you change the view and, for example, go to a different project and back.

If it's a sub-task, then it will stay on the list until its parent task is completed.


Best regards,
David

MB
Martin Baker
Replied on Nov 02, 2013 - 13:05 UTC

They're not sub-tasks. Actually I didn't even know there was such a thing! This is happening on the Today view.

Interestingly when I went to the 7 day view and then back to Today, the completed tasks did get hidden.

David Trey  staff
Replied on Nov 02, 2013 - 13:09 UTC

Martin,

In that case - that's the expected behavior. If you complete a task and stay in the same view, then you must have the option to un-complete it. In case you've accidentally checked off the wrong task or something hasn't been done yet, you can tap on it and see the "uncomplete" option.


Best regards,
David

MB
Martin Baker
Replied on Nov 02, 2013 - 13:11 UTC

That makes sense but it is inconsistent. If you complete a recurring task, then it gets hidden immediately.

David Trey  staff
Replied on Nov 02, 2013 - 13:18 UTC

Martin,

Recurring tasks aren't being "completed" in the same way non-recurring tasks are. A non-recurring tasks is moved to the history upon completion while a recurring tasks only changes its due date and gets rescheduled for the next instance so you don't really "lose" it right away.


Best regards,
David

MB
Martin Baker
Replied on Nov 02, 2013 - 13:21 UTC

That's a subtle distinction! If you're going to provide a way to "uncomplete" a completed task, then I think users would naturally expect it to work in the same way regardless of the task being one-time or recurring.

David Trey  staff
Replied on Nov 03, 2013 - 12:28 UTC

Martin,

We'll look into creating a mechanism to roll back checked-off recurring dates in the future.


Best regards,
David

MB
Martin Baker
Replied on Nov 09, 2013 - 07:18 UTC

Looks like this has been fixed. Yesterday I completed some non-recurring tasks and after a few seconds delay, they were removed automatically.

Frank  premium
Replied on Mar 21, 2014 - 16:22 UTC

I am having the same issue. The tasks are not subtasks and some of them were completed months ago. I get the same behavior in the chrome extension and on the web interface. I can provide screenshots...

Brendon Wadey  staff
Replied on Mar 21, 2014 - 17:37 UTC

Hi Frank,

Have you signed out and cleared the cache and offline data for Chrome recently? Please try to give that a try, as we aren't able to reproduce this issue at the moment.

Regards,
Brendon.

brian.natividad  premium
Replied on Feb 22, 2015 - 16:01 UTC

Hi, 
This is still happening to me: To be precise, my task is completed since 02/19 but is still viewable in the project view. It's even in the topmost since it has deadline of 02/19, it is sorted I think. Maybe it has something to do that it was a subtask before I moved it out of it?
Help me pls. I don't want to delete it so that I have a good completed task history.

David Trey  staff
Replied on Feb 22, 2015 - 18:36 UTC

Hello Brian,

Sub-tasks always stay on the list when completed until you complete their parent. Is it still intended in this project? If it's crossed out, then it's marked as completed and you could delete it.

You could also go to Karma -> View All and check if it's marked as completed there. you could even delete the whole completed list inside a project and it will not affect the "View all" completed list in the Karma menu.


Regards,
David