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IOS7 crashes

V

When I delete a project using the iPad app in iOS7 it crashes and restarts my iPad. I have uninstalled and reinstalled, problem still there. This is making me wary of using the app now. IPad is the place I use this most and having subscribed recently I want the app to work, or I won't get the benefit of it. Didn't happen in iOS6.
Aside from that, app can also freeze up easily, even if it doesn't actually crash the iPad.

All responses

Brendon Wadey staff
Replied on Sep 23, 2013 - 17:00

Hi Vanessa,

Which version of our app are you running? We are currently working on a new update specifically for iOS7 which we hope to release soon.

Thanks,
Brendon.

V
vanessa.hamshere premium
Replied on Sep 24, 2013 - 02:27

Version 6.0.4. It should be the latest one, as I tend to keep my apps up to date, especially after upgrading to iOS7.
Running on iPad2, if that is useful.
Thanks for the response. I hope you can fix it because this app is transforming my time management, it's that good :-)

Brendon Wadey staff
Replied on Sep 24, 2013 - 07:58

Vanessa,

Does the app crash when doing anything else, completing, editing, adding? Does it crash if you delete any project? If you create a new Project, and delete it, does it crash?

Thanks,
Brendon.

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vanessa.hamshere premium
Replied on Sep 24, 2013 - 08:45

Seems fine with anything else. After I deleted and reinstalled the app last night, I created a test project, deleted it and it crashed and restarted the iPad. Right at the point of pressing "delete", didn't get as far as "done". Have just tried again and it worked ok this time - but I am wary of doing it too often given it's not just an app freeze, but the whole iPad! Worked ok on a project with a task in, too. Maybe it's a Monday thing, or it has just settled down after reinstall. I will keep an eye on it.

David Trey staff
Replied on Sep 24, 2013 - 10:00

Vanessa,

Based on a different report, it's possible that it crashes whenever you try to go to the "Today" view while it's empty (no tasks scheduled for today). Please confirm if that's the case. If you're deleting a project, it may delete the only task due today and this would confirm this behavior.

Either way, version 7.0 of our app will soon be available, optimized for iOS 7 and this issue should not occur on it.


Best regards,
David

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vanessa.hamshere premium
Replied on Sep 24, 2013 - 10:46

Ah yes, that sounds about right. Certainly I did have Today freeze after I had emptied it. And around the same time I was deleting a project, possibly while Today was crashing the app. So yes, that's the root cause. Thanks. I know what to be wary of until the update comes out. I appreciate the prompt responses, cheers.