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Email links not working, why?

Why are the email links from Gmail not active? Is a problem of Gmail, of Android or of Todoist?

What is an workaround? To mark these emails in Gmail, so I can find them quicker on the mobile app?

All responses

Brendon Wadey  staff
Replied on Oct 10, 2013 - 13:48 UTC

Hi Gerwin,

If you are referring to the links back to your email within Todoist, then you need to open these links where they were created. If you created them with an extension for your browser for Gmail, they need to be opened in the same place.

We hope we can improve this in the future but this is required at this time.

Thanks,
Brendon.

Gerwin Schalk
Replied on Oct 11, 2013 - 12:00 UTC

So it is no problem of Gmail or Android, you can do it?

David Trey  staff
Replied on Oct 11, 2013 - 13:13 UTC

Hello Gerwin,

We're looking into this now, they indeed seem to be inactive.


Best regards,
David

RK
Richard Khan  premium
Replied on Nov 12, 2013 - 21:03 UTC

yes, any news on this?

thanks

David Trey  staff
Replied on Nov 12, 2013 - 21:29 UTC

Hello Richard,

We're sorry for the inconvenience, it's an issue caused by some differences between Gmail accounts (some contain differently structured URLs) and we're working on it now and will add full support for all URL types very soon.


Best regards,
David

Norman Kirchner  premium
Replied on Mar 13, 2014 - 14:19 UTC

Any news on this yet?
It looks like its getting closer to fill support, but still not taking me to specific email on Android, just the gmail Web browser inbox

David Trey  staff
Replied on Mar 13, 2014 - 14:34 UTC

Hello Norman,

This issue should be fixed by now in one of our earlier updates (as it's a report from October 2013).

If you're still experiencing an issue with email links, please describe how exactly does it occur and preferably, post one example link to a Gmail email (it won't give anyone access to your email so feel free to post it here).


Best regards,
David

M
marknlaurel  premium
Replied on Jan 11, 2015 - 15:56 UTC

^^^I've just became a premium member & still having the issue of the Android app taking me to my gmail browser where it cannot pull up the specific email link.

Help??

David Trey  staff
Replied on Jan 11, 2015 - 16:12 UTC

Hello,

We'll look into implementing a way to force the Gmail app being opened when using these links as Gmail keeps forwarding you to the Inbox of the mobile site by default, unfortunately.


Regards,
David