+ Add Question

App wouldn't sync with web, logged out, lost items

My Android app wasn't syncing with the web app, so I logged out and logged back into both. Now all of the items I added to my Android app are gone... and I really needed those items. I put them in the app to remember them.

Not sure there is really anything you can do about it now. Just maybe look into the issue as to why it might have happened. Makes it hard to put all my trust into the app when stuff like this happens -- which to your credit is very rare.

I know you guys are busting ass improving things and we much appreciate it.


All responses

David Trey  staff
Replied on Oct 02, 2013 - 22:07 UTC

Hello Jake,

This shouldn't have happened because all data is stored locally and even logging out and back in before syncing should certainly not remove the cached data, but attempt to sync again.

Can you actually reproduce this behavior? If so - what were the circumstances?

As for the data, please try to log out and back in again, also on the web to make sure that this data is really gone and hasn't synced after all. Also, check that you're logging into the same account. If you use both a manual login and Google Login - these could be two separate accounts and one may still have your data.

Best regards,

Jake Love  premium
Replied on Oct 04, 2013 - 19:08 UTC

Hi David,

I tried to reproduce this and was unsuccessful -- which is a good thing and a bad thing; more good then bad I suppose.

I do know that I was logged in with my only account though -- so perhaps it was a glitch with my device.

Thank you and I'll let you know if this happens again and I can reproduce.