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Task has been duplicated 100+ times

Hello,

I had a task in my Inbox that has been there awhile. All of a sudden yesterday I opened Todoist on my phone and the task has been duplicated over 100 times.

If it helps, the original task had a due date, a label and notes associated with it. The duplicates have none of that.


My questions are:

1. Why did this happen?
2. What's the quickest way to get rid of them?

Thank you

All responses

Mike
Replied on Sep 17, 2013 - 09:23

And I've checked my account in the Windows app and the web and they have the same issue.

Brendon Wadey staff
Replied on Sep 17, 2013 - 10:52

Hi Mike,

Was this task added on Android or the web?

Please try logging out of all areas, clearing the cache for your browser (IE for the desktop app) and clearing data for the Android app. Let me know if it continues after doing so.

Thanks,
Brendon.

Mike
Replied on Sep 17, 2013 - 12:07

Yes, I believe it was added via Android.

You mean from every single computer/device I'm logged in at, right? I have logged out of everywhere from my work computer and phone, but I will have to do the same from home tonight. I'll report back after that.

Mike
Replied on Sep 17, 2013 - 22:29

I've finished logging out of all devices, and I cleared my cache on internet and cleared data on Android app.

I logged back in on Android app and they were still there. I logged back in on website and they were still there.

David Trey staff
Replied on Sep 18, 2013 - 06:44

Hello Mike,

We're sorry to hear that. We're unsure why this happened, if you haven't used any third-party Todoist-based apps, this shouldn't happen. We did have a downtime recently, if it happened at the time you were using Todoist, maybe this could have triggered it.

Either way, please try to delete these tasks and let us know if the issue persists and they start duplicating again.

There are 2 ways to quickly delete tasks, both can be performed on the web-version:

1. Hold the CTRL key and left-click on each task to multi-select them, then use the "Delete" option from the menu at the top.

2. If it's too much clicking and you don't have many other tasks in this project, create another project with the same name, multi-select the correct non-duplicated tasks and use the"Move to project" option to move them to the new project, then delete the old project (making sure it doesn't have sub-projects which would be deleted too).


Best regards,
David