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Quality of the service in past 2-3 months

I'm sorry to say this but the quality of the service you provide has been significantly decreased and is unstable. As others have reported I've experienced:
-outages;
-duplicate entries;
-syncing issues with mobile devices.

The Android is not usable after the last update.

What has happened? This used to be rock fairly stable service?

Thanks,

jm

All responses

_jm premium
Replied on Jun 07, 2013 - 03:38

Downgraded the Android app to v1.2.2. Sync works now.

David Trey staff
Replied on Jun 07, 2013 - 07:02

Hello Jaroslav,

We're very sorry for the inconvenience. The quality of our service is very important to us and we've fixed the syncing issue in a very short time. Unfortunately, the fix requires most people to move away from version 1.2.2 to one of the latest versions. Everyone who uses 1.2.2 is causing this issue by overloading the old server which this version is using. The faster everyone moves to the updated app, the faster this problem will be fixed so please upgrade to 1.2.5 ASAP.


Best regards,
David

_jm premium
Replied on Jun 07, 2013 - 10:16

Hi David,

thanks for the reply. As PM in SW company I highly encourage you to change the attitude and the way you think about such issues => in order to keep the quality of the service that is important to you:

1) It's not the customers who are causing the trouble => it's the service provider who cannot handle their behavior;
2) Sounds kind of funny when you blame the customer for using 1.2.2 ("overloading the old server") in situation when 1.2.3+ are not usable at all;
3) What version to use? Well, there are supported and unsupported versions of your apps, no? If you don't support a version, why do you allow it to connect to your servers?

If I would be in your shoes the arguments I would use will be way different e.g. maintenance discount, workaround solution, steps taken to minimize possibility that such a situation may reoccur and so on.

Please excuse the tone of mine, this was not a good day for todoist users. I found it really distracting.

Best regards,

jm

Ondra Kolarik premium
Replied on Jun 07, 2013 - 10:20

fully agree with Jaroslav :(

AM
Alice Merlino premium
Replied on Jun 07, 2013 - 13:57

I agree with Jaroslav. If you continue to let 1.2.2 users connect, and they are the reason for the sync issues, then you HAVE NOT fixed the syncing issue.

I just upgraded to 1.2.5 and I am experiencing both syncing and task reordering issues. I have entered an item for them in another thread.

Before the last couple of weeks, I was very impressed with Todoist. For the first week of these issues, I was happy that you responded quickly and seemed to take these issues seriously. Now, in the second week of these issues, I'm getting very frustrated.

Todoist used to make my life easier. Now that there are issues every day, I feel like I have a second job as a QA tester **and** I can't rely on your app to acurately track the things I need to accomplish. I want to continue using Todoist, but you need to TEST YOUR FIXES. We shouldn't have to do it for you.

Brendon Wadey staff
Replied on Jun 07, 2013 - 14:18

Hello,

You are right in that we shouldn't be blaming the customers, and that it is our responsibility. David was not intending for it to sound that way.

We are and have been doing everything possible to fix these issues, and that people upgrading to the latest version will just help in general.

We do feel bad about the recent issues, and understand where you are all coming from, we do use the product as well.

Again, we are working as fast as we can, and hope to have it fixed permanently soon.

Sorry for the troubles.

Thanks
Brendon.

David Trey staff
Replied on Jun 07, 2013 - 14:42

Hello,

I apologize for the phrasing I've used, as Brendon mentioned, that's not what I meant. Of course we have caused this issue and it shouldn't have happened in the first place. We know now what happened and we've learned from our mistakes. The technical explanation for it, though is that the issue is in the 1.2.2 version of our app and therefore we strongly encourage everyone to upgrade to the latest version.

So again - it's not any user's fault that this problem has occurred, but technically the issue occurs in the version 1.2.2, therefore using it will not improve it as the fix was introduced in later versions so an upgrade is the only workaround we could provide. We're very sorry for any inconvenience this issue has caused.


Best regards,
David

AM
Alice Merlino premium
Replied on Jun 07, 2013 - 15:04

Are you saying that we (the people who upgrade to 1.2.5) will continue to experience these issues until everyone upgrades?

1) If so, then I think I speak for everyone when I ask that you find a way to force users with previous versions to upgrade (disable their app, refuse their connections, etc)

or

2) If we are not waiting for everyone to upgrade, please let us know when we can expect to stop experiencing these issues since upgrading to 1.2.5 didn't solve them.

David Trey staff
Replied on Jun 07, 2013 - 15:17

Alice,

No. We're also fixing things on our end, optimizing the server, rerouting the traffic so the issue will be fixed on our end as well. However, the fastest way would be for as many users to upgrade as possible. It's not the only possible solution, but it would speed things up in general.


Best regards,
David

AM
Alice Merlino premium
Replied on Jun 07, 2013 - 15:21

David,

Whew! Thank you for the clarification. :)

Alice.

_jm premium
Replied on Jun 08, 2013 - 07:49

Thanks for the clarification gentlemen.

Looking forward to see the words above proven by facts.

Keep up the good work (that I used to see here in past)!

Thanks,

jm

CG
Chuck Grilliot premium
Replied on Jun 15, 2013 - 19:10

Todoist has been working MUCH better this past week, at least for me. Syncing between the mobile app and desktop, performance of the widget, etc., appear to have all been rectified, and are functioning very smoothly. I, too, was wondering a couple weeks ago if I should find myself another task app, but I'm happy I didn't have to go that route. I really appreciate Todoist and what I'm able to accomplish with it. Thanks for your responsiveness in getting it back up and working, and communicating with us!