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Multiple entries posted

CG

Whenever I enter a task using the "+" sign on the Widget, it frequently creates 3 and sometimes 4 copies of the task.

All responses

David Trey staff
Replied on Jun 04, 2013 - 07:55

Hello Chuck,

Please tell me:
- What version of Android are you using?
- Are you using a custom ROM?
- Are you online or offline when this happens?


Best regards,
David

AM
Alice Merlino premium
Replied on Jun 04, 2013 - 13:06

I have had this same problem today. In one instance, I got 5 duplicates (6 tasks total):

- Android 4.1.2
- no custom ROM
- online ... 4G enabled

David Trey staff
Replied on Jun 04, 2013 - 16:37

Hello Alice,

Please confirm - can you reproduce this issue every single time when you use the widget to add a task? Also - what is the default view you use in your widget?


Best regards,
David

AM
Alice Merlino premium
Replied on Jun 04, 2013 - 18:55

I cannot reproduce. I tried fom widget and app, but its working now. I will report again if issue returns.

AM
Alice Merlino premium
Replied on Jun 04, 2013 - 21:29

OK. I created a task on my phone and it got entered twice. I don't know if I created it in the widget or in the app. If I created it via a widget, it would have been the TODAY view. I have two widgets: TODAY and a project, just in case that matters.

I tried to reproduce the issue and now syncing between my web and phone stopped working again. Phone tasks aren't showing up on the web and new web tasks aren't showing up on the phone.

Frustrating ...

AM
Alice Merlino premium
Replied on Jun 04, 2013 - 21:32

OK. Syncing just worked again:
1) the task I created via the TODAY widget is showing up 4 times
2) the task I created via the app is showing up 4 times

Let me know if you need more info.

HM
hazel melo
Replied on Jun 05, 2013 - 02:34

I have the same problem as well. everything was ok the last time I used todoist. I did not run it for several days and now noticed that several tasks in different folders are duplicated multiple times. It is a pain to just delete the duplicates sine one entry is duplicated six or so times.

David Trey staff
Replied on Jun 05, 2013 - 06:50

Hello,

We're very sorry for the inconvenience, we suspect that this may be caused by the recent sync and login issues, we're working on this right now.


Best regards,
David

CG
Chuck Grilliot premium
Replied on Jun 05, 2013 - 12:15

To answer your original questions, I am running Andorid 4.1.2. No customer ROM. It happens when I am online (I am rarely offline).

It only happens in the mobile app, never when I'm using the Todoist web site on a PC.

CG
Chuck Grilliot premium
Replied on Jun 07, 2013 - 16:54

Just had this problem again today. Added a task via the app, and I ended up with 13 copies of it!! Another task I added was created twice.

David Trey staff
Replied on Jun 08, 2013 - 06:27

Hello Chuck,

We're very sorry for the inconvenience. This issue will soon be no longer present. Please make sure you're using the latest version of the Android app - 1.2.5.


Best regards,
David

CG
Chuck Grilliot premium
Replied on Jun 15, 2013 - 19:02

Issue is fixed, has not recurred since I last reported it. Thanks for your help on this!