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Android app never loads start page

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Since version 1.05 if my start page is Today or Next 7 Days when I start the app it just sits there, I have to manually select Today or Next 7 days to view them. If I select a Project it starts up fine. Is this a known issue? I'm on CM10 (Android 4.1.2). Thanks.

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Brendon Wadey staff
Replied on Apr 15, 2013 - 17:02

Hi Eric,

I am unable to reproduce this problem. I tried it on 4.1.2 non CM10 version of android without luck. Just to clarify, when it just sits there, do you mean it does not load anything?

Have you tried clearing the cache? (Android Settings, Applications, Find Todoist, and click clear cache) Do you have more than one device?

Also, you could try un-installing and re-installing the application.

Thanks,
Brendon.

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Eric premium
Replied on Apr 15, 2013 - 19:56

The interface loads fine, I just see the circle in the middle turning but I never see my tasks. I always have to manually swipe right and click on Today or Next 7 Days. I should have mentioned I did try clearing the cache before without success. Again, this all started after the 1.05 update. I'm going to do a complete reinstall now. Thanks.

Brendon Wadey staff
Replied on Apr 15, 2013 - 20:00

Hi,

Please confirm if your using more than one device with our app installed.

I have been able to replicate this issue on a 4.2.2 device and fixed by clearing the cache.

I will keep an eye on it and if it continues I will let the developers know.

Let me know if the re-installation works for you.

Thanks.

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Eric premium
Replied on Apr 15, 2013 - 20:30

I'm using 3 devices. One Android phone, one desktop (Firefox/Thunderbird) and one laptop (Firefox/Thunderbird). After the reinstall on the phone it seems to be working fine now. Thanks.

Brendon Wadey staff
Replied on Apr 15, 2013 - 20:34

Hi,

I believe there could be an issue with having more than 2 devices, since I have 4 devices, I will keep an eye on it.

Let me know if it happens again.

Thanks,
Brendon.

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Eric premium
Replied on Apr 17, 2013 - 13:52

Started occurring today again. Although I notice if I go to the recent apps switcher and swipe away Todoist and restart it again I can get the Today page fine. Seems to be the initial startup when it hangs, when I haven't used the app in awhile, more then 6 hours for example.

Brendon Wadey staff
Replied on Apr 17, 2013 - 14:26

Hi,

Thanks for the information, I will let the developers know about this.

Thanks,
Brendon.

Brendon Wadey staff
Replied on Apr 21, 2013 - 17:43

This issue should be fixed in the latest release of the app, version 1.1. Please update the application.

If this issue continues, please let us know.

Thanks,
Brendon.

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Eric premium
Replied on Apr 22, 2013 - 11:23

I don't have the issue anymore but now the app occasionally starts with no tasks. I then have select sync, and sync manually randomly.

Brendon Wadey staff
Replied on Apr 22, 2013 - 11:26

Hi Eric,

Thanks for letting us know. I have reproduced this issue as well and have let the developers know. There is a bugfix release coming soon that could fix this.

Thanks,
Brendon.

Brendon Wadey staff
Replied on Apr 22, 2013 - 12:06

The next update, 1.1.1 should fix this issue.

Thanks,
Brendon.

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Eric premium
Replied on Apr 23, 2013 - 10:17

I cleared the cache and reinstalled the app although I'm still see the same issue, having to sync manually on startup.

Brendon Wadey staff
Replied on Apr 23, 2013 - 10:31

Hi Eric,

Could you please confirm that you are running 1.1.1 of our app. I am un-able to reproduce this issue with this new update.

If you are running the current 1.1.1 version, I will pass this to the developers once again.

Sorry for the inconvenience.

Thanks,
Brendon.

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Eric premium
Replied on Apr 23, 2013 - 12:19

Yes. I uninstalled 1.1 completely before installing 1.1.1. Thanks.

Brendon Wadey staff
Replied on Apr 23, 2013 - 18:33

Version 1.1.2 should fix this issue. Please update to this version as soon as it hits your playstore.

Thanks,
Brendon.

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Eric premium
Replied on Apr 23, 2013 - 21:15

It's looking good after installing 1.1.2, I get the start page rather quickly with all my tasks. Thank you for the excellent support in resolving this issue.

Roy Evritt
Replied on Feb 08, 2014 - 17:21

Platform: Droid Razr M

Android sys: 4.1.2

Todoist: 3.0.9

When I start in the "today" screen, I don't see any tasks. I have to select "today" from the menu. Clearing the cache did *not* fix the problem.

Brendon Wadey staff
Replied on Feb 09, 2014 - 16:11

Hi Roy,

Does clearing the data for the app (Android Settings, Applications, Todoist, Clear Data) resolve the issue? Just want to confirm that is what you did, as cache is different.

Regards,
Brendon.

TS
Thomas Sittler premium
Replied on Feb 09, 2014 - 16:31

I have had this issue for months now and have become so used to it that I don't even notice. I have previously filed support tickets for this but the problem has not been solved.
I'm trying again now.

Below is a screenshot I took while swiping the left panel. You can see that although I have 8 tasks for today, the interface says I have no tasks.
http://imgur.com/4LgPO0T

Brendon Wadey staff
Replied on Feb 09, 2014 - 21:12

Hi Thomas,

I was answering Roy, which device and Android version are you using? As I think it may be related to an older device, and I am going to pass the issue to them now.

Regards,
Brendon.

Brendon Wadey staff
Replied on Feb 14, 2014 - 11:36

Hi,

Please update to 3.1 and let us know if you continue to have problems.

Regards,
Brendon.