Logging in on android ap
I'm having no luck logging in to the android ap - every time i've tried -
in the last 3 hours - it says that an unknown error has occurred?
is there anyway in which I can find out what the error might be or will it
remain part of the vast unknown?
Cheers
Chris
Asked by chris stanway on Feb 08, 2013 - 10:39
David Trey
on Feb 08, 2013 - 12:40
Hello Chris,
Please tell me:
- Which version of Android are you using?
- Has your account been set up using the Google Login or manually by typing an email/password combination?
- Are you using the same way to log in as you do on the web-app (either manual or via Google)?
- Have you tried to clear the app's cache, then uninstall and reinstall it?
Best regards,
David
chris stanway on Feb 08, 2013 - 13:05
Thanks for getting back to me
Using HTC wildfire- I was using the google login I think - although I have tried using my email address and password as well but then nothing happens at all.
I've removed the app from the phone, and then tried re-installed it 3 times - but with no success.
Will try again tomorrow...
Chris
David Trey
on Feb 08, 2013 - 13:10
Chris,
Please try to go to the web-app at https://todoist.com , click on the gear icon in the top-right corner, go to Settings -> Account and edit your password here. Set a fairly short password with no special characters and try to manually log in by typing the email/password combination through Android.
If you will be able to log in this way, log out of the app, then change the password through the web-app to something better (longer with special characters) and let me know if the issue will still persist.
Best regards,
David