David Trey on Jan 11, 2012 - 00:26

Hello Piotr,

all our payments are processed by PayPal and you should receive a receipt (payment confirmation) from PayPal after your payment. If you haven't received it, please make sure it hasn't been marked as spam and check your primary email address assigned to PayPal.


Best regards,
David

Thomas N. Burg on Oct 06, 2012 - 01:40

any chance to get a real invoice. Having issues with PayPal invoice, my accountant says.

Thanks Thomas

David Trey on Oct 06, 2012 - 02:35

Hello Thomas,

PayPal's receipt should be treated as a valid confirmation of a transaction in the majority of countries.

Unfortunately, we don't send invoices ourselves as all our payments are processed by PayPal, but if you need to include our company data in your invoices, this is our address:

Ist Productivity Ltd.
5 Burnett House
Lewisham Hill
London SE13 7PD
United Kingdom


Best regards,
David

Henning Poehl on Oct 10, 2012 - 12:05

If you make your payment only about paypal pleas write your full adress there.

In additon in Europe it's very important if you have a VAT-Number or not.
Please tell me if you have one.

Best regards,
Henning

David Trey on Oct 10, 2012 - 12:35

Hello Henning,

we do not have a VAT number.


Best regards,
David

Gert on Dec 12, 2012 - 05:18

I need an invoice as well; A paypal receipt is definitely not enough. :s

David Trey on Dec 12, 2012 - 06:51

Hello Gert,

Unfortunately, we do not issue invoices. All our payments are processed by PayPal and the receipt can be used as a valid proof of purchase for invoicing purposes (along with our company address posted above in this thread).


Best regards,
David

taskitaly on Jan 04, 2013 - 05:35

I also would have liked to have an invoice, PayPal is only a payment service.....if you supply the software, then you should provide an invoice as well as any company does.
This is only a small amount and it is worth while paying for your excellent tool, but it sounds not professional to avoid sending invoices !

best rgds,
Marco Ghia

David Trey on Jan 04, 2013 - 06:32

Hello Marco,

We're sorry for the inconvenience. We will consider adding better invoicing options in the future, for now please use PayPal's receipt for invoicing purposes. PayPal is a recognized payment system and you can use their receipts to document a purchase.


Best regards,
David

taskitaly on Jan 04, 2013 - 07:16

Hello David,

as I wrote before, I like your tool and I accept the fact that I can't declare this small amount on my accounts, definitely Paypal receipt is not acceptable for fiscal controls....
Hope you can solve this matter in the future,
thanks anyway for your prompt answer,

Marco

Alejandro Martinez Rey on Feb 11, 2013 - 04:18

Hi, I write form Italy, land of burocracy...
We have the same problem, even for 14$ it is requested an invoice.
Thanks

David Trey on Feb 11, 2013 - 06:33

Hello Alejandro,

Unfortunately, we don't issue invoices for our services. When you've paid for Todoist Premium, PayPal has send you a receipt which you can use to confirm that the purchase took place.


Best regards,
David

Henning Poehl on Feb 26, 2013 - 10:20

Sorry,
if you make business you have to make invoices or you have to informate the sellers about your "small business" and special small business laws of your country.
If you don't make invoices the best will be, that you only sell to privat users.
It's really nonsens what you do and you shouldn't sell your software to people which need invoices and not within the EU, if you have no VAT-No.
The PayPal receipt is no invoice and I can't use it for that.
Special greetings to your local tax office.
If you don't now how business works, please let it be.

Henning

Laszlo Marai on Mar 30, 2013 - 12:01

Hi,

A potential premium user here. Unfortunately I won't be able to upgrade until you solve the invoicing issue. Running my own business, I don't understand why it is a problem at all. (I assume that what you're doing is somehow legal in the UK, though I don't really get it.)

I have almost pressed the button to do the purchase, but pretty happy to have it checked. Not a big amount, but I've just had enough of different web based services not providing proper invoices (which then results of the sum being deducted from my salary of course). The last one was google, BTW. Let me know when you manage to solve this tremendous problem and I'll be happy to upgrade ;).

Laszlo

Laszlo Marai on Mar 30, 2013 - 12:07

https://todoist.com/Vote/showProposal/839/

Peter Bickel on Apr 16, 2013 - 08:48

Yes, as the others already wrote: I need defintely an invoice fot the tax office. I'm working in germany as a journalist and I need an invoice because I will use Todoist for business. You are indentured to send an invoice if your offer your service in germany and your customers need an invoice.

That's no big thing: all other web services send invoices. Paypal receipt is not enough! Please help. I can't understand why writing an invoice should be a problem.

I will think about cancelling my premium membership if no invoice is possible.

David Trey on Apr 16, 2013 - 08:54

Hello Peter,

We're sorry for the inconvenience, but we can't offer you an invoice right now. We're going to find a different payment option in the future and also look into the option to send invoices through it.


Best regards,
David

Gert on Apr 16, 2013 - 09:06

Question for Todoist staff:
Why is this so difficult??? Even if you don't want to do it for everyone, just do it for those that request it.

You open a word document and type in following details:
-Your company information
-My company information
-The word "invoice" ,with an invoice number (just put 1 for the first one you make)
-Date
-Amount paid

Click "save as pdf" and send it to us and you're done!

Even small one man companies who do this as a second job always provide invoices without a problem, so the only reason I could possibly think of why Todoist is unwilling to do this is that this is some kind of illegal unregistered company trying to evade taxes or something?

I really like Todoist and don't want to be forced to stop using it because of something stupid like this, but without invoice, it's impossible to declare this as a cost... I paid out of my own pocket once because of a promotion, but I'm not planning to do it again and will cancel my premium membership after the expiration date if this is not solved, even though I like the service.

David Trey on Apr 16, 2013 - 09:17

Gert,

We're sorry for the inconvenience. We'll certainly look into such option in the future and hope you'll continue to enjoy using Todoist regardless of its price.


Best regards,
David

Peter Bickel on Apr 16, 2013 - 09:42

Hi David,

thanks for your answer. I hope, you keep your promise in the near future.
Even Spotify sends manual written invoices if you ask for them.

Have a nice day, Peter.