all our payments are processed by PayPal and you should receive a receipt (payment confirmation) from PayPal after your payment. If you haven't received it, please make sure it hasn't been marked as spam and check your primary email address assigned to PayPal.
PayPal's receipt should be treated as a valid confirmation of a transaction in the majority of countries.
Unfortunately, we don't send invoices ourselves as all our payments are processed by PayPal, but if you need to include our company data in your invoices, this is our address:
Ist Productivity Ltd.
5 Burnett House
London SE13 7PD
Henning Poehl on Oct 10, 2012 - 12:05
If you make your payment only about paypal pleas write your full adress there.
In additon in Europe it's very important if you have a VAT-Number or not.
Please tell me if you have one.
Gert on Dec 12, 2012 - 05:18
I need an invoice as well; A paypal receipt is definitely not enough. :s
I also would have liked to have an invoice, PayPal is only a payment service.....if you supply the software, then you should provide an invoice as well as any company does.
This is only a small amount and it is worth while paying for your excellent tool, but it sounds not professional to avoid sending invoices !
We're sorry for the inconvenience. We will consider adding better invoicing options in the future, for now please use PayPal's receipt for invoicing purposes. PayPal is a recognized payment system and you can use their receipts to document a purchase.
as I wrote before, I like your tool and I accept the fact that I can't declare this small amount on my accounts, definitely Paypal receipt is not acceptable for fiscal controls....
Hope you can solve this matter in the future,
thanks anyway for your prompt answer,
Henning Poehl on Feb 26, 2013 - 10:20
if you make business you have to make invoices or you have to informate the sellers about your "small business" and special small business laws of your country.
If you don't make invoices the best will be, that you only sell to privat users.
It's really nonsens what you do and you shouldn't sell your software to people which need invoices and not within the EU, if you have no VAT-No.
The PayPal receipt is no invoice and I can't use it for that.
Special greetings to your local tax office.
If you don't now how business works, please let it be.
Laszlo Marai on Mar 30, 2013 - 12:01
A potential premium user here. Unfortunately I won't be able to upgrade until you solve the invoicing issue. Running my own business, I don't understand why it is a problem at all. (I assume that what you're doing is somehow legal in the UK, though I don't really get it.)
I have almost pressed the button to do the purchase, but pretty happy to have it checked. Not a big amount, but I've just had enough of different web based services not providing proper invoices (which then results of the sum being deducted from my salary of course). The last one was google, BTW. Let me know when you manage to solve this tremendous problem and I'll be happy to upgrade ;).
Peter Bickel on Apr 16, 2013 - 08:48
Yes, as the others already wrote: I need defintely an invoice fot the tax office. I'm working in germany as a journalist and I need an invoice because I will use Todoist for business. You are indentured to send an invoice if your offer your service in germany and your customers need an invoice.
That's no big thing: all other web services send invoices. Paypal receipt is not enough! Please help. I can't understand why writing an invoice should be a problem.
I will think about cancelling my premium membership if no invoice is possible.
Gert on Apr 16, 2013 - 09:06
Question for Todoist staff:
Why is this so difficult??? Even if you don't want to do it for everyone, just do it for those that request it.
You open a word document and type in following details:
-Your company information
-My company information
-The word "invoice" ,with an invoice number (just put 1 for the first one you make)
Click "save as pdf" and send it to us and you're done!
Even small one man companies who do this as a second job always provide invoices without a problem, so the only reason I could possibly think of why Todoist is unwilling to do this is that this is some kind of illegal unregistered company trying to evade taxes or something?
I really like Todoist and don't want to be forced to stop using it because of something stupid like this, but without invoice, it's impossible to declare this as a cost... I paid out of my own pocket once because of a promotion, but I'm not planning to do it again and will cancel my premium membership after the expiration date if this is not solved, even though I like the service.
Peter Bickel on Apr 16, 2013 - 09:42
thanks for your answer. I hope, you keep your promise in the near future.
Even Spotify sends manual written invoices if you ask for them.
Have a nice day, Peter.
this has nothing todo with the payment options.
The receipt from paypal is just the transfer of the money.
An invoice is something completely different. And it's not only necessary for us, it's for you as well.
Because if you don't have any, you will get problems with your local tax office.
For me the same: Without invoice, I have to cancel subscription.
you still don't offer invoices after opening this thread. And this is 2 years ago, nearly.
So, how is the status of sending invoices for premium members? I would like to have one, too. And the paypal-email isn't enough.
How far in the future you will offer invoices to your customers?
Laszlo Marai on Nov 28, 2013 - 07:08
I don't think they ever will. This seems to work for them, so they won't change until they have to. This definitely isn't a software development issue, but rather a taxation/administrational one on their side.
I'm not sure if what they are doing is legal or not, but it's pretty surprising not wanting to create a proper company behind an online service that collects money.
On a side note: while originally I wanted to become a paying customer, I have largely abandoned the service exactly because of this.