David Trey on Jun 16, 2011 - 03:36

Hello,

I'm sorry, but there's no way to recover deleted tasks or projects :(

We will most likely add better options to retrieve single projects from backups, but right now it's not possible.


Best regards,
David

Sycamore Land Trust on Jun 16, 2011 - 04:34

As I assumed. Thanks for the quick response. Now I'll have to dust off my brain and actually think a bit...

Unknown on Jul 05, 2011 - 12:16

Just did the same thing myself. Bummed to hear there is no "undelete" feature.

Mike on Jul 23, 2011 - 18:03

I just deleted over 200 important tasks in a business project - I selected one project, but it ended up deleting the one above it. Todoist is severely full of bugs. I am not a very happy camper.

David Trey on Jul 24, 2011 - 02:17

Hello Mike,

I'm very sorry you've lost your data :(

In order to reproduce and fix this issue, please tell me:
- Did you reorder your projects before choosing the one you wanted to delete?
- Did you change the project's level (from sub-project to main project or vice-versa)?
- Once you've chosen to delete the particular project and the warning message appeared, did it mention the correct project name or the one that you didn't wanted to delete?


Best regards,
David

Mike on Jul 25, 2011 - 12:51

1. I did reorder them quite a bit before deleting one.
2. I think I may have.
3. I don't remember. I selected one, but the one under it got deleted.

I noticed that when you indent/decrease indent, and move them around, can cause inconsistencies when collapsing tasks, too.

David Trey on Jul 26, 2011 - 02:08

Hello Mike,

there are indeed some task/project reordering issues, we're working on fixing it.

For now, each time you reorder tasks or projects (and click "done reordering"), please refresh the page.

Also, if the task below that got deleted, was a sub task of the task above it, then it's normal that both - the main and the sub-task will be removed.


Best regards,
David

Robert Long on Nov 08, 2011 - 07:49

This situation with the inability to recover deleted folders is a real issue. I think what often happens--and just happened to me--is that I accidentally inserted a new project into the wrong hierarchical level in a list of folders. Without realizing that this made the folders under it a subset of the new folder, I simply deleted the folder I had just created, intending to re-insert it where it should have been. When the dialog box asked me "are you sure you want to delete Project x?" I assumed it would just delete an empty project. But, alas, the project was not empty because it had automatically "adopted" the folders below it. Very frustrating to not have some sort of "undo" option since I realized instantly what I had done.

David Trey on Nov 08, 2011 - 12:02

Hello Robert,

we're very sorry for this issue. Each time you try to delete a project containing sub-project you should see the following warning:

"Are you sure you want to delete 'project_name'?
Child project(s) 'child_project_name_1', 'child_project_name_2' (etc.) will be deleted as well."

If you've seen only the short message which usually appears if the project doesn't have sub-projects, it may be a bug in which case, in order to reproduce and fix it, could you please tell me:
- Which browser are you using?
- Are you accessing Todoist directly through the website or through a plugin (if so - which one)?

Also, it would be very helpful if you can remember how exactly did you add the new project:
- Did you use the "Add project" option and then reordered or edited it's name and indent it or used the add project above or below function?
- At what indent level were these projects (the new one and those below it)?


Best regards,
David

George Lerner on Nov 29, 2011 - 06:17

Sounds like a big need for a PHP/Jason programmer to write some backup/restore plugins (though of course even better would be making it a built-in feature).

Perhaps auto-backup every change for 48 hours, and click menu item to backup all data to your email address?

Debbie Carraway on Jan 01, 2012 - 11:18

I just deleted a project, and it deleted the one above it (of course the one I'd been working on for an hour). I had not reordered projects. I really wish there was some sort of versioning feature, or even a single "undo". *frustrated*

Matt on Jan 06, 2012 - 19:37

Hi
I joined Todoist about an hour ago.
I merrily started uploading projects and tasks, couldn't remember how to create a link so tried Ctrl+W (weblink I guessed). Which was a huge mistake everything was deleted. All 4 Standalone projects, 3 of which had no entries yet, and the one I was working on with about 20 tasks and sub-tasks. I received no warning message at all
I am using Firefox 9.0.1 and accessing through the Todoist website.
This might put me off purchasing as I prefer apps that can't be wrecked by drunk monkeys or wayward children.
Regards,
Matt.

Unknown on Jan 06, 2012 - 19:45

Todoist: Would you please stop sending me an email everytime someone posts to this thread? There is nowhere for me to opt out of receiving these emails - short of deleting my account...

David Trey on Jan 07, 2012 - 01:11

Hello Matt,

unfortunately, I can't reproduce this issue. CTRL+W is not a Todoist-related shortcut and in Firefox, it closes the current tab which shouldn't be a problem because each time a task or a project is added or even any other action like adding labels, priorities or reminders is being performed, the changes are being saved on our servers instantly and if for some reason a connection would fail, you wouldn't be able to add a task and/or see an error message.

Please tell me:
- Does clearing your browser cache and cookies solve this issue?
- Are you using multiple Todoist accounts?
- Can you see your tasks through a different browser or through this link: http://todoist.com/app?&mini=1
- What happens exactly if you access your Todoist account? Do you see a blank page or an error message or get access to an empty account?

@Brian,
we're sorry for the inconvenience, we will implement an option to unsubscribe from any thread you're participate in.


Best regards,
David