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Keep getting email or password error

I keep trying to log in using my username and password, but it tells me there is an error. The online version works fine, but the app won't let me log in using exactly the same username and password.

Asked by on Nov 05, 2011 - 05:12

on Nov 05, 2011 - 10:36

Same problem on my 2nd gen. iPod touch, but not my iPad (see NEW PRODUCT thread for fuller details)

on Nov 05, 2011 - 11:10

Hello Mir,

please tell me,
- On which device are you using the app (iPhone/iPod Touch/iPad)?
- What version of iOS are you using on this device?
- Are you connected to the internet when trying to log in?


Best regards,
David

on Nov 05, 2011 - 11:14

I believe it's also a 2nd gen iPod touch, and I am connected to the internet when I try to log in. The iOS is 4.2.1.

Thanks.

on Nov 05, 2011 - 11:21

Mir,

it seems like this issue only occurs with the iPod Touch.

I have forwarded it to the developers. Thank you for reporting this issue and sorry for the inconvenience.


Best regards,
David

on Nov 11, 2011 - 08:42

I also have this issue on my old iPhone 3g. Also iOS 4.2.1
Hope that helps!

Jochem