certificate error and other errors
I've started getting a security alert saying "The name on the security certificate is invalid or does not match the name of the site" when I'm in Outlook 10 on pc. When I view certificate, it says todoist on it.
I also am getting the following "Outlook Todoist has fired an exception. Click the details button to see the detailed information about the error.
Asked by Gail Harris on Aug 21, 2013 - 13:33
Todd Rossi on Aug 21, 2013 - 13:36
+1 on the cert error. Let me know if there's any info needed to debug.
Gail Harris on Aug 21, 2013 - 13:44
I don't know anything about debugging.
We're sorry for the inconvenience, we're looking into this issue right now.
As for the exception issue - please try to install this version of our plugin and let us know if it still persists: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe
Todd Rossi on Aug 21, 2013 - 16:40
I installed the newest plugin to see if it would affect my issue. I uninstalled the old version, installed the new one. Now instead of just having a certificate issue, Todoist isn't showing up in Outlook at all. The Todoist panel has just disappeared entirely. Rebooting the system has no effect.
Sarcasm: on the plus side, at least I'm not getting the cert error.
To show that it's installed here is it shown in Programs and Features:
To show it's being loaded by outlook, here it is in the Outlook Add-Ins menu:
On the add-ins screen you've shown on the second screenshot, please click on the "Go" button at the bottom and you'll see the same add-in list, but with check-boxes next to each add-in.
Check off the box next to "OutlookTodoist" and this should activate it.
Gail Harris on Aug 22, 2013 - 10:48
Mine did too.
I will pass this to the developers, but please confirm - does the issue persist after clearing IE's cache and cookies (the plugin always uses IE to connect)? Also, does it occur in this version of our plugin: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe ?
Wim on Sep 10, 2013 - 06:02
In addition I have the same problem. I have 2 pc's win7
Both have outlook 2013
On one pc the todoist is working.
On the other I'm getting the cert issue. I Don't know what is causing it.
Here are some screenshots.
This is done after the last link you send of sept 4th.
When I push the button continue anyway (not reccomened) nothing changes or it is not doing anything.
Cleared SSL state and cleared coockies etc.
I can open the web based version page.